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Reef House Resort and Spa: Traveller Reviews

5.0 of 5
99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Hotel amenities
Reef House Resort and Spa
3.5 of 5 stars 215 Reviews
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215 reviews from our community

    Trip type
Traveller rating
    93
    61
    29
    15
    17
Date Rating
Dubai
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Enjoyable weeks stay”
4 of 5 stars Reviewed 14 November 2011

We had a good stay in this hotel and were lucky with great weather too. Our family suite was very spacious and the layout of the hotel worked well for us. A bit noisy on a couple if mornings though as some construction works were being carried out in the area behind the hotel and right behind our room but that wasnt their fault.
Located perfectly by the beach with lots of amenities close by including restaurants, shops, public transport etc.. Whilst there we had good food, good service and a lovely welcoming atmosphere. The only downside was the price but this was our experience all over Australia with everything being very expensive.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kellie Eustace, Manager at Reef House Resort and Spa, responded to this review
17 December 2011
Terrific to hear you enjoyed your weeks stay in one of our family suites and made the most of our beachfront location in the heart of the village. Thank you for choosing to stay with us and on behalf of the team we look forward to welcoming you back to the Resort.

Yours sincerely
Kellie
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Townsville, Australia
2 reviews
2 helpful votes 2 helpful votes
“Relaxing stay at the Reef House Resort”
4 of 5 stars Reviewed 13 November 2011

We spent the last weekend of October at the Reef House as a wedding anniversary treat. Had a wonderful 3 night stay. The room was large, clean and serviced daily - and to have a seperate dressing room was a great addition. Also loved making my cup of tea out on the balcony in the mornings - yes, we had a few ants, but this is FNQ. Loved the style of the rooms - very fresh, with shutters and tiled floors. Spent two days lazing by the freshwater pool - so peaceful, and great to have the honesty bar available all day for refreshments. My only problem was the pool access - being pregnant and walking precariously around pillars and plants wasn't too fun! Breakfast was great - we had the buffet inclusive in our stay and this was always well stocked with fruits and breads. We also had an evening meal on the friday night but weren't too impressed - just very average standard of food. Although staff were very helpful - no probs with the service. All in all, a great little hotel. We'll definitely be back and will recommend this place to others. Don't think I would pay the full room prices, but there are plenty of deals out there - we paid $450 for 3 nights including breakfast, in a verandah room and this was a perfectly acceptable price for what we got.

Room Tip: Go for the long block that runs along the back of the resort - these rooms overook the freshwater po...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kellie Eustace, Manager at Reef House Resort and Spa, responded to this review
17 December 2011
Thank you for choosing to stay with us and for your wonderful feedback following your three night stay in room 234, our verandah rooms are extremely popular. Thank you for your feedback regarding dinner on the Friday night, our new Executive Chef has just introduced new lunch and dinner menus and we are receiving terrific feedback. On behalf of the team we look forward to welcoming you back to the Resort.

Yours sincerely
Kellie
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Devonport, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Beautiful Resort”
5 of 5 stars Reviewed 10 November 2011
1
person found this review helpful

Far North Queensland is a magnificent part of Australia. Palm Cove is a hidden sea side town. Accommadation all along the water front. None better than Reef House Resort. Such a tropical setting all through out the Resort. There are 2 pools & 2 spas to choose from. Found fresh water pool & Spa was our favourite. Continental Breakfast was great. Plenty of variety to choose from. Rooms are very well equiped & so light & airy. Beds a lovely touch with over head net. Staff so helpful. Nothing is ever too much trouble. Can't wait to go back there, but will stay longer next time. One night is not enough to enjoy this beautiful place.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kellie Eustace, Manager at Reef House Resort and Spa, responded to this review
17 December 2011
Thank you so much for your comments. On behalf of the team we look forward to welcoming you back to beautiful Palm Cove and a longer stay with us on your next visit.

Your sincerely
Kellie
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Disappointing”
1 of 5 stars Reviewed 7 November 2011
5
people found this review helpful

We were very excited about our trip to Palm Cove, and on the hotel site the suite looked lovely, although quite expensive. However, it turned out to be a dingy, depressing, badly decorated, shabby room with no comfort or style at all. The entire hotel is is need of extensive maintenance and the Reef Suite needs more than just freshening up. It is overpriced, especially for a very basic, tired, dirty room. I was further disappointed that I wrote an email to the manager expressing my disappointment in the suite, and received no response at all.

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Great position”
3 of 5 stars Reviewed 2 November 2011
3
people found this review helpful

Palm Cove is one of our favourite places and the Reef House has a great position on the Esplanade.

We stayed for one night before joining a cruise and the staff were helpful and the room good. The eccentric FNQ window system in the room worked but was unusual. We did not eat there and there are plenty of places to eat a very short walk away.

There is an honesty bar which is a little odd in a hotel of this size but it is very comfortable.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
5 November 2011
Wonderful to hear you enjoyed your recent stay in beautiful Palm Cove and at the Reef House. On behalf of the team we look forward to welcoming you back to the Resort and hopefully next time you will dine with us, we have recently introduced new menus which are proving extremely popular.

Yours sincerely
Kellie
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Additional Information about Reef House Resort and Spa

  • The Sebel Reef Hotel
  • Sebel Reef Hotel
Address: 99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Price range (per night):* 198 AUD - 323 AUD

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