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Gran Bahia Principe El Portillo: Traveller Reviews

3.5 of 5
Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Hotel amenities
Gran Bahia Principe El Portillo
Ranked #7 of 29 hotels in Las Terrenas
4.0 of 5 stars 1049 Reviews
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1,049 reviews from our community

What travellers say about this hotel
  • Very good(48)
  • AIR CANADA(38)
  • Junior suite(28)
  • Lobby bar(24)
  • Bus rides(20)
  • Animation Team(17)
  • National Park(16)
  • Coral reef(15)
  • Really nice(15)
  • Main buffet(14)
Traveller rating
    419
    409
    132
    57
    32
Only show reviews for Family (284) | Couples (551) | Business (4)
Date Rating
canada
2 reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
“Enjoyed my vacation”
4 of 5 stars Reviewed 13 February 2012
8
people found this review helpful

This was my first trip down to the Dominican Republic so I have no comparisons with other resorts in the area. We chose this resort as the reviews were favourable and we wanted a quiet and relaxing stay with a nice beach. We got exactly what we wanted in this regard.

ATMOSPHERE: This is not a party resort as I saw only one group of singles. There were mostly young families, and couples (both young and old). I believe there is a disco though I never ventured there. It is very relaxing, with jazz played in the piano bar and dance music out by the pool. There was a large number of argentinians, a few europeans (french and german) and canadians. There were a couple of same sex couples who seemed to be having a good time as well.

FOOD: Though I've not been anywhere in DR, I have been to cuba and mexico and I will say that the food was pretty good. I found that there was a nice mix of different options. Each day was a different theme in the buffet (DR, italian, oriental, spanish, mexican, international). There is always a pasta bar and grill section. There was paella every day, which i absolutely loved. The only negative note was that they opened later than what is advertised. For example, dinner is supposed to start at 6:30 or 7:00 pm but most evenings the doors were opened after 7:30. There is a beach snack bar which is a buffet as well. Not much change from day to day: fries, nachos, burgers, rice, chicken and pasta. I enjoyed it all the same.

STAFF: Very friendly
They all spoke multiple languages (i heard french, german, and of course spanish and english). I didn't feel like they were expecting tips from us, though we did tip after meals. The front desk staff were incredibly professional and helpful. Check in and check out was quite quick. Our room maid did a thorough job of cleaning as well. The only negative was our tour representative oddly enough. Emile from air canada vacations was rarely there and not all that helpful.

ROOM: we stayed in villa 4, which was close to the beach and a lovely short stroll to the buffet and lobby. We emailed in advanced to ask for a room on the second floor that is quiet and close to the beach. We asked for the second floor because it is "airier" due to the vaulted ceiling. We heard that the suites were nicer but we were hardly ever in our room and frankly, it wasn't worth it. The standard room is just fine in case you were wondering.

BEACH: Beautiful!
The beach is long and you can walk for miles. One can actually walk into Las Terrenas if you walk along the beach for about an hour. Beaches in dominican republic are all public so you will find locals now and then. There are beach venders who sell necklaces, paintings, carvings and excusions. I found that we were asked on a daily basis but a simple no gracias seemed to do the trick. Also, they bug less and less as the week went by.
The water is warm and clear and not rocky. You can walk a ways and the water level will still be at your waist. There is coral where you can see many fish as well.
Note that there are sand fleas. I noticed that some people got bit pretty badly and some, not at all. Similar to mosquito bites, I would advised you to use but spray if you are out early (ie. to watch sunrise/sunset) or soon after rain.

A few general observations:
- people do reserve palapas very early....yes very irritating but what can you do
- for the most part, there were plenty of beach chairs available and trees for shade (except when overbooked)
- on our last full day, we noticed that the beach was particularly crowded. a fellow guest told us that the hotel was overbooked that day by 100 people! Many were being bused to Bahia Principe San Juan (45 minutes away) and given $300 US
- now and then there was a wafting of sewage smell. i'm not sure why, but it was unpleasant.

Room Tip: Blocks 1-5 are closer to the beach and quiet
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask fell0w_traveler75 about Gran Bahia Principe El Portillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Best holiday ever!!!”
5 of 5 stars Reviewed 13 February 2012
4
people found this review helpful

Everything was just brilliant! All the staff are legends especially diego and sexy belly! Miguel, starling and angel were hilarious barman! The beach partys were absolutely fab!! Lots of choices to eat, the Italian was great! If you want a lively, non stop laughing holiday and just a brilliant time go here!! The banana mama's are the best!!

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hannie94 about Gran Bahia Principe El Portillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora, Canada
1 review
9 helpful votes 9 helpful votes
“JAN 31-FEB 8TH”
4 of 5 stars Reviewed 12 February 2012
9
people found this review helpful

We have been do many all inclusive resorts in many places in the caribbean. We usually only go 5 star but we liked the reviews and wanted a quieter place with a beautiful beach. The beach is very important for me and I loved that you could walk the beach for miles. We actually walked into a town the whole way on the beach for 1.5 hours each way. Anyone complaiing about the food have not had much experience with all inclusive resorts. I found this one to be on the better end of quality in the buffett and enjoyed the Gourmet and Oriental al la carte restaurant. Wonderful people, great service and you never wait in a line for drinks or food or anything. We also took the short bus ride there as we arranged for the bus driver to take us with all of us throwing in $5 each. It then got us there in about 35 minutes. We had to take the medium distance back which was only one hour.Great time! It is up to you if you enjoy yourself in any location.

Room Tip: we were in villa 6 on the top floor. It was central to everything. The rooms by the smaller pool wer...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jeff t about Gran Bahia Principe El Portillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Beautiful!”
5 of 5 stars Reviewed 11 February 2012
7
people found this review helpful

We just got back Thursday after a week at El Portillo & had a fabulous time! We were in an overflow smaller bus on the way there so got to take the new road, old road on the way back, both have amazing scenery & never felt sick. We did check in on the bus so when we got there, just had a bite to eat & room was ready. Had a suite in #12 by the small pool, was far away but was nice to walk, no problems with anything in the room. Food was great, lots of variety for all meals at the buffets & al a cartes great too! Service was great every where, all staff very nice.
We walked into Las Terrenas by beach, took about an hour & had a burger at One Love, Rachel & Terry were away, but met some nice people who showed us around town, not sure what it's called but the clamado across from the Popular bank has ice cold Presidente...yum!
The only thing I would change is booking the whale tour through the hotel, wish we had of done it in town. Instead of 2 hours on Bacardi Island, they left us there for 4 & 2 would have been more than enough. We were told we get 1 free water, pop or pina colada, picked the pina, it was amazing, but after we drank it, "not free $6", no big deal, but the constant solicitation for beer/massage etc., really ruined the beautiful beach experience.
Would highly recommend this place:)

Room Tip: People that booked snorkeling tours said they saw better fish right on our beach.
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maryjo013 about Gran Bahia Principe El Portillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Catharines, ON
1 review
3 helpful votes 3 helpful votes
“Horrible Wedding Experience”
3 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

To anyone from Canada who is booking a wedding at this resort, please think twice. I started planning my wedding in January of 2011 for a November wedding. I used the company the resort had recommended for my papers to be legalized, which got screwed up. Once they were corrected, the papers were sent to the resort and they had them in hand for over a month and 3 days before my party was to fly out they told me that they were not correct due to the fact that the regulations had changed and the Judge was asking for the long form birth certificates, which of course we did not have and could not get in this short amount of time. We had to fly out not knowing whether we were going to have a wedding or not, when we met with the wedding co-ordinator on the Monday we still did not have everything finalized. In the meantime we come to find out that this resort cleaned house of their staff and the person we had been dealing with was not there anymore. After the Air Canada Rep stepped in we were told that the Judge would accept the papers as is....after 2 days of undo stress we were going to have a wedding. We did not know what was to happen the day of wedding after our meeting so my maid of honour had to go to the wedding co-ordinator and ask if we could at least have a rehearsal to walk through what would happen the day of the wedding. I don't know if the new people hired were just new but you would think that holding a wedding the staff would be a lot more helpful. We thought that we had covered everything at the meeting, but apparently not because when I had returned home I was asked if I wanted an offical "Registered Foreign Affairs Marriage Certificate" which I thought we had covered in our meeting. Of course this was going to cost us another $250.00 US to get. After going back and forth with the resort for 3 months, we finally got what I needed. This was to be our dream wedding and it turned into alot more of a stress wedding, which I would have liked to enjoy alot more. I have never been to a Gran Bahia resort and I don't ever plan on going to another one again which is sad because our group has decided to go on a yearly vacation and this chain of resorts is losing out. Anyone planning on complaining to the head office don't bother because apparently once they have your money they don't feel the need to respond to complaints about their resorts. But I guess that is what big business is all about!!!!

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Heather d about Gran Bahia Principe El Portillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Gran Bahia Principe El Portillo

  • El Portillo Beach Resort
  • El Portillo
Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Price range (per night):* 132 AUD - 279 AUD

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Gran Bahia Principe El Portillo
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