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Santalina on Hervey Bay: Traveller Reviews

566 Esplanade | Urangan, Queensland 4655, Australia
Hotel amenities
Santalina on Hervey Bay
4.0 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveller rating
    6
    5
    1
    0
    0
Date Rating
Sydney
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Brilliant location, friendly staff”
5 of 5 stars Reviewed 18 January 2012
4
people found this review helpful

We stayed at Santalina for 9 nights, and thoroughly enjoyed our visit. We were in Unit 5, which has a beautiful view over Hervey Bay. The water view is just breath taking and we often saw turtles, sting rays and fish from our balcony.

The unit was well equipped, with plenty of kitchenware and utensils. The bedrooms are not air conditioned, which interupted sleep on hot nights. We left the ceiliing fan running all day to keep the air circulating. The air conditioning in the lounge/kitchen area works very efficently.

We couldn't get the austar to work, but it didn't concern us because there is a great variety of DVD's free of charge available from reception.

Overall the staff were excellent and very friendly, and we were very comfortable at the Santalina.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask laura3B about Santalina on Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Perfect Location”
4 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

We had an upstairs apartment overlooking the Bay and the 800m pier. Beautiful views and lovely apartment.
We relocated to a rear apartment on the western side which still retained some sea views. this apartment was very nice.
The reason for the change was that to the east of the front apartment there is a restaurant/bar complex which has live entertainment on Fri, Sat, Sun evenings. We moved to avoid the associated noise.
Other days are absolutely fine.
Lovely walks along the beach and the whale watching marina complex is also within walking distance.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask nadyjay about Santalina on Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great location, great area.”
4 of 5 stars Reviewed 16 September 2011
1
person found this review helpful

This was my second visit to Santalina and won't be my last. The top floor unit is well laid out but it's a pity the owner doesn't replace the carpet or put tiles down. Likewise for the kitchen sink. Apart from these two negatives, it is a very comfortable, fully equipped unit. This particular unit overlooks the bay. The bed is very comforatble, the bathroom could use a little TLC but good overall, laundry has everything you need, kitchen has everything but a vegetable peeler, breakfat on the balacony is sensational, nice dining area and comfortable lounge with Austar and DVD player. There is a good range of DVD's to borrow free from reception. The management and very friendly and helpful, organising two trips for us without any hassle.

Room Tip: Top floor at the front has great views.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask GaryJSydney about Santalina on Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“Nice location poor service”
3 of 5 stars Reviewed 6 August 2011

Average rooms. Great location but poor service. Didn't really care about our needs!

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Victoriankimmie about Santalina on Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue Thomson, Manager at Santalina on Hervey Bay, responded to this review
22 September 2011
Hi there, I was quite surprised to read that I didn't meet your needs. As you will see from other reviews we do actually go our of our way to help our guests in any way we can and would be very interested in you contacting Santalina with more information regarding those needs so that we can better our service.

Santalina is a self-catering apartment complex and as such we do not constantly infringe on our guests right to privacy. If a guest approches us with a question or problem, we do our best to help out but unfortunately some issues just can't be dealt with immediately - for example we can't always get a plumber to come out immediately for a dripping tap!!! And sometimes guests do present us with unrealistic problems we simply can't help with!

As mentioned earlier, please contact Santalina because we really do want to know how our service could be bettered in your estimation.

Regards
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
agnes water
2 reviews
5 helpful votes 5 helpful votes
“Nice place”
5 of 5 stars Reviewed 24 May 2011
2
people found this review helpful

Santalina is situated on the esplanade near the jetty which was convenient for us as we could just walk there and do a bit of fishing. We didn't catch anything but it was fun! We had the one bedroom apartment with views on the bay. It was very clean and the bed was comfortable. The lady at the reception is nice and helpful. There are free dvd's available and free wifi. The parking however is very small and very tight to get in and out. Overall our stay was pleasant and I would recommend this place.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pbm160 about Santalina on Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Santalina on Hervey Bay

566 Esplanade | Urangan, Queensland 4655, Australia
Price range (per night):* 123 AUD - 192 AUD

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