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Mantra Hervey Bay: Traveller Reviews

4.5 of 5
Buccaneer Drive, Urangan, Queensland 4655, Australia
Hotel amenities
Mantra Hervey Bay
3.5 of 5 stars 131 Reviews
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131 reviews from our community

What travellers say about this hotel
  • Great view(4)
  • Hotel room(3)
  • Boat club(3)
  • Very good(3)
Traveller rating
    32
    48
    29
    10
    12
Only show reviews for Family (21) | Couples (62) | Business (11)
Date Rating
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Small room lacking some essentials”
3 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Stayed here recently in a hotel room on a business trip to Hervey Bay for a change from the usual motels.The hotel room comes with a king size bed and a spa bath but is very small. Barely room "to swing a cat" (not that I normally travel with one ;)
Not much of a stunning view from the balcony either as the room was located on the second floor (which is actually the first floor) and overlooked the neighboring "mall" -airconditioning noise included.
The room was clean however lacked some basics in my opinion. There is no luggage rack to put your suitcase on, the so called desk is too high to sit at to write or work on the computer. No ice in the fridge either, which would have been nice on a very hot day.
The bed was not very comfortable either, I could feel the springs poking in my back.

Overall not really that much value for money given a price of over $ 150 a night (with no breakfast included) for a single traveler.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sparkles4_you about Mantra Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin McIntosh, General Manager at Mantra Hervey Bay, responded to this review
6 February 2012
Dear Sparkles4_you,

Thank you for taking the time to review your recent stay at Mantra Hervey Bay. I appreciate that you found the Hotel room a little small, and would certainly recommend to potential guests to pay the upgrade to the very sizeable 1 Bedroom Apartments, or 1 Bedroom Spa Apartments. The apartments also provide you with extra amenities such as cooking facilities, washer and dryer, and a large living area and balcony.

The property has been built with 2 x 6 storey towers fronting the marina. The vast majority of rooms have terrific views over the marina and out to Fraser Island. We will do our very best to accommodate high floor requests when noted on reservations.

Kind Regards

Colin McIntosh
General Manager
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Cairns, Australia
1 review
1 helpful vote 1 helpful vote
“Not Recommended”
1 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

This hotel managment are not very helpful
Asked to have the dryer repair they said they would but did not
Asked to have the aircon to the bedrooms repair they said they would but did not
Asked to check out earlier because after waiting day to have service repaired and nothing happening we where told we were not intitled to a refund for perpaid accommadation
We even gave them two day notice before checking out.
I find this very unsatisfacty even after talking with Managerment.

Room Tip: Go and stay some where else many more accommadation site in Harvey Bay
See more room tips
  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
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Ask Helen P about Mantra Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin McIntosh, General Manager at Mantra Hervey Bay, responded to this review
6 February 2012
Dear Helen P,

I am sorry to hear of your unsatisfactory stay at Mantra Hervey Bay. I was not aware of these issues, and I do apologise if they were not followed up in a timely manner. We have very stringent procedures in place to ensure that our maintenance team follow up on reported issues.

Kind Regards

Colin McIntosh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Don't stay here if raining!”
3 of 5 stars Reviewed 27 January 2012

Poor AV setup. Stayed in room for a day to relax and since it was raining, 3 free tv channels didn't work on main tv, NO free tv channels working in bedroom, only 6 pay tv channels and they were crap i.e 2 x fox sports, nickelodeon, fox8, sky and animal planet.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mrworkermatt about Mantra Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin McIntosh, General Manager at Mantra Hervey Bay, responded to this review
6 February 2012
Dear Mrworkermatt,

I'm sorry to hear of the difficulties you experienced with the TV's during your stay. We did have difficulties with the 3 x Channel 10 channels (One, Ten, & Eleven) for a brief period of time during January. This was dependant on weather. We have since had an antennae specialist out that has now rectified the problem.

The property receives all 17 digital free to air channels, 6 pay TV channels, as well as the Inhouse movie system. We also have DVD players, and Playstations available for hire from reception.

Kind Regards

Colin McIntosh
General Manager
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Brisbane
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Value for money and great location”
4 of 5 stars Reviewed 4 January 2012

The hotel is situated on the marina where you can find some wonderful restaurants. We were upgraded to a pool access room which was fun. The rooms are spacious, clean and value for money.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Samantha J about Mantra Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin McIntosh, General Manager at Mantra Hervey Bay, responded to this review
10 January 2012
Dear Samantha J,

I am so pleased to hear that you liked the room and that it was clean and well maintained. We have been working through our annual scheduled maintenance program, so all the rooms should be in excellent condition. Also, all rooms now have full digital TV access.

Colin McIntosh
General Manager
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Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Beautiful Place”
4 of 5 stars Reviewed 2 January 2012

A short drive from the airport to the hotel, found the staff very very friendly. Nathan was a big help to me and was s nice - cannot thank him enough! The room was overlooking the Marina and the view was something I appreciated for the sunrise, the sunset and the evening - absolutely spectacular. The room was a one bedroom self contained apartment which made us feel right at home and with woolies being a 5 minute drive away we enjoyed cooking our breakfast and dinner. The only thing I would change is maybe an upgrade to the electric stove to help cook quicker and better. Walking past the pool you can access the board walk to the marina and nice cafes! Right out the front is a kiosk which can book tours for Fraser Island etc...

Overall a very very pleasant stay and one I would definitely come back to and recommend! P.S - very decently priced considering I stayed from 27-31/12!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kitwalker_devil about Mantra Hervey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin McIntosh, General Manager at Mantra Hervey Bay, responded to this review
10 January 2012
Dear Kitwalker_devil,

We are so lucky to have such a great location, right on the Marina with views out to Fraser Island. Thank you for your kind comments about the staff, I will pass them on at our next team meeting.

We look forward to greeting you for your next visit at Mantra Hervey Bay.

Colin McIntosh
General Manager
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Additional Information about Mantra Hervey Bay

  • Mantra Hotel Hervey Bay
  • Hervey Bay Mantra Hotel
Address: Buccaneer Drive, Urangan, Queensland 4655, Australia
Price range (per night):* 132 AUD - 217 AUD

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Mantra Hervey Bay
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