We had six adults plus a baby in one of the 3 bedroom apartments for a week including Christmas. We had a fantastic week. The apartments are well equipped, very large and very clean. The balconies are huge and have a bbq. The coffee machine was great for everyone except the 2 of us who needed decaf pods. Owners pls have decaf pods available as well as regular for those of us who can't have caffeinated coffee! My only other negative comments -and I note other reviewers have mentioned one of these as well - are the unsuitability of the blinds in the bedrooms for the Qld summer sun and an issue with towels. Because Qld does not have daylight saving, it gets light here at 4am, and it is not a gentle light it is brillant sunlight. The blinds do virtually nothing to stop it and one of the blinds was actually fitted backwards so gaped out from the window badly. I also found that because we were staying for a whole week and the rooms are not serviced, there are not enough towels and hand towels in these large apartments. The towels are quite small and thin and with 4 adults using the main bathroom we definitely needed some more handtowels and also a couple of spare body towels. But even with these comments, it is a terrific place to stay and although I had limited contact with the staff, when I did they were friendly. I would highly recommend this as the best place to stay in Hervey Bay.
Room Tip: The penthouse suites are very roomy and have 3 bedrooms and 2 bathrooms - 1 ensuite, so are great fo...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 February 2012
Hello luabandit
Thank you for taking the time to submit a review.
So nice to read that you all had a great time while you were with us – yes, the size of the apartments makes them an ideal place to spend a holiday with the whole family. Pleased to hear that you liked the coffee machines and we will take into consideration your comments regarding the availability of decaf pods. As previously stated in our responses to past reviews the blinds are made of a block-out fabric but as you have mentioned with the sun rising so early in our part of the world it can be quite bright of a morning – we have no control over this but we do have control over the way the blinds are rolled and on this occasion you are correct the blinds were rolled in reverse and this was not detected prior to your arrival – we would have immediately rectified this issue if we had been aware of it at the time. Apologies for this oversight. We do offer a mid stay service on all reservations over 7 days, I am not sure why you did not receive this service and would like to apologise if you were missed. All our apartments have fully equipped laundries with washing machine, clothes dryer, clothes airer and laundry powder - we find most guests run their towels through during their stay but we would have happily given you more linen if we had been made aware of your problem. Our linen is hired through a third party, we pay for top range but do not always receive it. We are very pleased to hear that you would recommend us as the best place to stay in Hervey Bay and we hope this means you will visit again. We look forward to welcoming you back and thank you once again for the great review.
Kind Regards,
Matt & Pia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC