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Aachen Place Motel: Traveller Reviews

50 High Street, Greymouth 7805, New Zealand
Hotel amenities
Aachen Place Motel
Ranked #5 of 18 hotels in Greymouth
4.0 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    18
    13
    5
    2
    2
Date Rating
Greymouth, New Zealand
1 review
“Lovely, well positioned motel”
5 of 5 stars Reviewed 8 February 2012

My regular stays at Aachen Place Motel are always a pleasant and comfortable experience. The rooms are clean and tidy with great beds. The owners are terrific and always at hand to offer any assistance if required. Greymouth is a lovely town and the location of the motel lends itself to ease of access to downtown and to recreational facilities. Would recommend the motel to visitors to Greymouth.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chris N about Aachen Place Motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
1 review
“Lovely Hosts”
5 of 5 stars Reviewed 5 February 2012

Had a great stay while staying at Aachen Place Motel. Found the room to be lovely and clean and it was also nice that it had it's own little kitchen which wasn't in the same room as the sleeping area. Location was great, just across room the indoor pools, supermarket just up the road and walking distance to town. Would stay there again with no hesitation

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maree M about Aachen Place Motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Completely unprofessional”
1 of 5 stars Reviewed 31 January 2012

The motel is satisfactory in terms of the cleanliness and basic presentation but there is absolutely nothing for children to do and it is very noisy at night with the 2-br apartments facing the busy road. I would not have complained about these factors except that the responses that I received from the owners after I left were deplorable.
I decided to cancel our 4 night reservation after the first night because of the reasons provided above. I called another motel down the road to make reservations with them and the owners at Aachen Place investigated my phone bill and commented about this as I was leaving and again later on email correspondence. I then accidentally left my 4 year-old child's security blanket (small pillow slip) at the motel and received a rude email from the owner when I enquired about it commenting on my 'very high standards' and stating that other occupants did not complain as I did (after I had requested a fan for the heat, which they didn't have). They refused to send the item until I forwarded a prepaid sachet and then waited a week after receiving that because they were "busy". The only humour in the situation is that the whole scenario did remind me of Basil Fawlty's little hissy fits with customers who dared to slight him but really in this day and age it was an example of incredibly unprofessional and childish behaviour for motel owners. There are a range of other motels available in the area and some have fabulous amenities for children. I recommend you bypass Aachen Place Motel.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Vashti C about Aachen Place Motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aachenplace, Owner at Aachen Place Motel, responded to this review
4 February 2012
Basil Fawlty responds - I don't normally reply to these sort of reviews, having never actually had one like this in 4.5 years of motelling. With such a long list of issues, perhaps it is just best to stick to the facts.
Yes you did leave after staying two nights. We did not have a problem with us, however you came to see us after lunch of the first night, and our cleaners had gone. (Check out time is 10am (as is usual in motels, except by prior arrangement). We said it was fine to leave, but you had to pay for the second nights accommodation, which went down about as well as one of my homemade Warldorf Salads.
We are positive we advertise ourselves as a motel and not a holiday resort. Greymouth has a fantastic Aquatic Centre one block away and the largest playground in town two blocks from our motel.
However, as these facilities are situated outside our 'basic' apartment, we appreciate that some effort is actually required on your part.
As far as 'investigating' your phone bill, this is Greymouth, not Sydney. We have less than a dozen MANZ motels in town and the list of motels and phone numbers is on our reception desk and we ring each other with varying degress of regulararity. I'm pretty sure that even Scooby Doo and Shaggy could have solved that mystery!!
As far as Basil Fawlty goes, I know I speak on behalf of every motelier in the country when I say that every season there is a very small percentage of 'guests' that would benefit greatly from a jolly vigourous garden gnome insertion. (Yes, I know it was O'Reilly the Builder, but it was a classic).
Finally I would like to say thank you for submitting such a nasty review. Hopefully when other people read this it will help filter out like minded guests and we end up with friendlier clientele.
You say 'Completely Unprofessional', we say 'Impossible to Please Guest'.
Take your pick.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Motel needing a little updating.”
3 of 5 stars Reviewed 20 January 2012

Motel fittings were a little outdated. Like most motels Internet WiFi is not free and you need to pay for this. The monies being asked for a night being NZD165 should include these facilities for free. The motel is over priced in the current market.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask degoldi about Aachen Place Motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Great overnighter stay”
4 of 5 stars Reviewed 7 January 2012

Great place to stay if need an overnight stop. My partner and I were stopping over in Greymouth on our trip around NZ. Motel was clean and tidy and room was adequate for what we needed. Was handy to the state highway (on it!) and close to eating places. Hosts were extremely friendly and helpful. Would recommend for an overnight stop.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lucjh87 about Aachen Place Motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Aachen Place Motel

  • Aachen Place Hotel
Address: 50 High Street, Greymouth 7805, New Zealand
Price range (per night):* 87 AUD - 109 AUD

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