We got given a room with blood and what looked to be semen on the doona (if you get a chance look at the doonas underneath the covers as well, all stained etc) as well as old food stuck to the table, crumbs everywhere and stains on the carpet and food and drink spilt everywhere, shower had soap scum, walls had brown marks etc. got a cleaning lady in who tried to wipe the table to get the food off and when it wouldn't just picked at it with her nails, wiped her face with the same cloth and then tried to wipe the blood and stain off the bed and then told me they don't change the doona covers except when they are really dirty. She then also told me soap scum doesn't come off. Went down to see the manager, got told we could come back another time. Felt a bit queasy after seeing all of this so left. Worst service ever and after seeing blood sweat and semen on my bed I would never ever recommend anyone stay here. Especially considering it has a 4.5 star rating!! They should have it removed. Looks nice on the outside but not worth the hefty $$. So disappointing..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 January 2012
Dear 198888,
Thank you for the feedback regarding your recent stay.
I am disappointed that the standard of cleaning was as you have mentioned as this is certainly not a regular occurrence, in fact we frequently have feedback regarding the high standard of cleanliness.
I have addressed the issues highlighted with our housekeeping team, and while retrospectively, this does not alleviate the problems you encountered, the feedback given has given us the opportunity to address areas that were not to standard and rectify them.
Again, I thank you for your feedback as positive or negative feedback only helps us to improve.
Kind Regards
Edward Brennan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC