We stayed one night at the Quest and must commend the friendly staff for accomodating us at the last minute. The room was of a high standard and it would certainly suit business travellers or someone wanting more than basic accomodation. The beds were very comfortable, the bathroom stocked and up to date fixtures used everywhere. The hotel is situated on Egan street, one street back from Hannan Street (main street) and definately within walking distance to the shops.
I would certainly stay there again.

Quest Yelverton is centrally located in Egan Street which is a block away from Hannan Street. The staff went out of their way to ensure that my every need was met and infact went the extra mile. Room was immaculate and all the little touches that have been added really gave me a " home away from home" experience.
Nothing was to much trouble and I would like to thank John, Suzanne & Sandra for making my stay so memorable.
I recommend Quest Yelverton for any type of traveller

Stayed with Quest on Friday 26th August for one night. Let the water run in the spa and it accidently overflowed, water reaching the carpet. Automatically turned tap off and used towels to push the water back onto the bathroom floor. Water had only reached the corner of the bed which is meter away from the bathroom floors. The wet patch was maybe 2m x 2m if that. I had squeezed out as much as I could, and had left the heater on all nite to dry it up. By morning it wasnt fully dried, but definetly not WET! At checkout, I had speciafically explained to the male receptionist what had happend, and he was quite understanding and polite. I didnt think there qould be a problem since the wet patch was nothing serious to the extend of which the Franchisee manager made it out to be.

Now, 6 days later (keep in mind I have NOTrecieved calls, messages, emails in regards to this matter), I recieved a TEXT message from Suzanne [--], Franchisee Manager asking for my email details on a matter. ?????????? So I had called up in shock not knowing what she is talking about. The rudest person I have ever dealt with in my life, and I have stayed at hundred of hotels throughout my travels, but none as RUDE as her. She didnt even discuss or ask what the issue was, she had told me my credit card was charged $150 for the FLOODING (she called it) due to the fact that it caused so much damage that the room was out of use for many days. If that was the case, why didnt she carge my credit card for ALL those days????? Because there was no flooding and the wet patch would have been dried up by that day. She had further babbled on how water had reached under the bed! WHAT A CROCK OF [...]. There was absolutely no water under the bed. I had seen the wet patch before I checked out the next day.
As I was trying to explain to her what had happened and it was fine if it needed to be paid for, she states that my credit card was charged $150 because I wouldnt have paid for it otherwise. This woman, who's in charge of the hotel, has never met me, doesnt know me from a bar of soup, have not had any previous clashes with as I've never stayed with them before, and be sure I will NEVER stay with Quest, accuses me, that I would have been asked to pay I wouldnt have done it, so she thought it was ok, without my authority to charge my credit card. Not once has anyone called me to discuss this issue!

She would not let me talk, she would not listen, she would talk over me when I was trying to speak to her. Just attrocious. The receptionist wasnt much better either. She was rude and abrupt, telling me why am I discussing the issue with her. You would think they would have manners and be polite even if the matter doesnt concern them, they could easily address it politely and pass me onto who was in charge.

I have written to Consumers Affairs about this matter. Hopefully it will get sorted. It not so much the fact I had to pay for the drying of the carpet, its the way the situation was handled. Extremly unprofessional! Suzanne [--], should not be a Franchisee Manager. Worst thing for the business.

It's very obvious these people do not love their job. And there is nothing worse than staying at a hotel where the people who are supposed to welcome and look after you are absolutely the rudest people you meet.

As a traveller, I definetly would NOT recommend staying at this hotel. Rydges Hotel in Kalgoorlie is the best. They didnt have availability that night, because it was definetly my first preference!

Hotel is in a pretty good location in Kalgoorlie. Is about 3 blocks from the restaurants and bars. Hotel has off-street parking. Stayed in a room with a spa. The room was large and clean and a pleasant place to be. The cost of the room was pretty good value. If I am back in Kalgoorlie, I would consider staying here again.