Apart from the hotels fantastic location (close to the beach and CBD), there was nothing at all appealing about this property. Upon arriving, we were rudely dealt with by the reception staff who didnt even direct us to our room.
Upon walking for 10 minutes to find the room, - I would be hesitant to even call it that - we arrived in our shoebox with a view of a law firm building which shon its bright light into our room each night. Holes in the walls and mould in the shower decorated the room.
No staff said hello to us throughout our trip. We were not acknowledged at all in any way. The only friendly member of that hotel was a rather large huntsman spider that was sitting on the stairwell for most of the stay. Calling for assistance in this hotel when it isn't an emergency costs you a $50 call out fee, so a large spider is not deemed an emergency.
Interconnecting rooms have no sound proofing, your able to hear every footstep from next door and the corridors.
Housekeeping never came to clean our room on our 3 day trip.... I had to track them down and ask for new towels in which they took all our dirty ones (hand towels, facewashers, body towels) and gave us only 2 new small towels.
There are better hotels to stay at that are still in a good proximity to the attractions, I would never stay here again though.
- Quest Hotel Warrnambool
