I stayed at this hotel with my partner after driving all day from Apollo Bay, we were assured they were "nice" rooms and we should take the manageresses word for this as gospel.....not all that great for the price considering it is a country town. The Owner/Manager was quite rude and almost refused to let me and my partner even have a room, even though the motel was empty, as she was clearly judging us and assuming there was a huge age gap between us, No luckily I just age rather well, and that is not her business, she should have been happy for customers. Upon checking out she was once again extremely rude, I definetly would not reccomend this place, there are plenty of other hotels with much friendlier operators as we found out for the next three nights of our stay, this woman's attitude cost her three extra nights of business.

I booked a 2 night stay over the phone that required a queen bed and a single bed(delux room). I spoke to Barbara(manager) where credit card details were exchanged and the booking made. All appeared fine, other than a price increase that appeared on the "comformation email" which differed from the over the phone price. Once that was sorted out, the booking was done and I looked forward to my stay in Warnambool. Upon arriving I was left standing in the reception area waiting for Barbara to finish chatting on the phone, but that was no big deal. When I was finally acknowledged, I was told that I didnt have a room & that I was to go down the road. I told Barbara that I had a conformation email, which SHE had sent me, etc etc. for accomodation HERE, NOT SOMEWHERE ELSE ..I was then rudely told again to go down the road &that there were no rooms available for me at the TUDOR INN!!! When I asked why, I was told that they had double booked. I said" why wasn`t I notified ASAP once this error had been noticed. "You let me drive 3 1/2 hrs and 100`s of kms... to arrive in your reception area before you advise me of this situation". Then i was then told in no uncertain terms that I was wasting my time and then sent on my way!!! As this was a sold out weekend in Warnambool, I was left with no other choice but to make other arrangements. The only place available was a very small room with 2 SINGLE beds. I MAY AS WELL HAVE SLEPT IN MY CAR !!! The manager of this new motel was aware of this situation, as he told me Barbara had been trying to plam me off to another motel, thus indicating that she knew well in advance ( if the double booking was realy the truth). May I dare to suggest that I was ditched for another booking that was more profitable, given the fact that it was a sold out weekend ...... THIS MOTEL WAS VERY UNPROFESSIONAL & SHOWED LITTLE OR NO REGARD FOR ANYONE OTHER THAN THEMSELVES. I would say that a bank robbers dog would show more professional conduct .....and even have better manners

I booked this one over the web & was a bit worried about what I was going to get, but I rolled up to a centrally located motel, walking distance to the town centre.

Upon checkin I found the owner to be very pleasant & she was very accomadating to all of our questions.

Rooms are clean & comfortable.

We stayed at this motel with friends for three nights over New Years and we were very disappointed with the level of service, particularly from the hostess. When checking into the hotel, a snide remark was made about our surname from the lady behind the desk and the service did not improve from there.
During the morning when servicing the rooms, the cleaners were very noisy and yelled out to each other while cleaning different rooms. This was very annoying because it started early in the morning and the walls to the rooms are paper thin. One of our friends also did not have their room cleaned for 3 days as the cleaning is attened to in a very ad hoc manner.
The hostess is very unwelcoming and rude to guests. She patrols the hotel at night and guests cannot even have a quiet discussion outside their rooms without being spoken to in a hostile manner. The traffic noise certainly outweighs any form of talking within the complex.
The hostess also reserves carparks within the hotel for her own BMW, which forces some guests to park on the road. During our stay, one of the guests cars was vandalised when parked outside the hotel and a dispute between the hostess and the guest followed.
We do not recommend this hotel to anyone as the service was appalling. So many better options in Warrnambool. Don't waste your time here.