How should I start? We stayed here overnight before catching the ferry/boat over to Heron Island. From the minute we entered into the lobby via the front door; it was an interesting atmosphere if not frustrating experience. The front desk clerk was argumentative and despite repeating multiple times that we were tired and just wanted our room key; she continued to argue with us to prove she was "right". Very annoying. In addition much to our suprise, there is no lift in this hotel. The front desk clerk asked us if we wanted assistance with our luggage, but from the "looks" we received from the others at the bar in the hotel, this was not a common occurrence and to accept would be a big faux pas. Then upon entering the rooms which are horrible outdated and look nothing like the pictures (yes, this proves a picture may be deceiving); the first thing we noticed was the TV did not functioning properly (the picture was on, but no sound). After we called down to the front desk (which we had to look up on the number on the internet since the front desk number or how to call the front desk was posted no where in the room), we were told to "turn off" the TV for about 10 minutes and see if it worked after that - if it did not work still - we were to call down to the front desk for them to bring up another TV (although he did mention it would not be a flat screen). Needless to say after 10 minutes, the TV still did not function, but frankly with the lack of customer service or quality we saw from the front desk/reception, but we decided it was not worth the effort to call down again. Although much to our surprise after about 15 minutes later, the front desk called and asked about the status. They then proceeded to bring up the biggest TV we had seen in awhile. Needless to say, the TV had to be configured (which the hotel did not do for us) and the remote for this TV (of course) did not work neither did the second remote they brought up. In addition, during our initial phone call with the front desk, they admitted the fact that they knew the TV was not working correctly anyway and when we inspected the TV closer; there was a post it note attached to it; stating "it needed to be returned." LOVELY!!! I really love it when the company/staff providing the service knows it does not work properly and yet, still does nothing to remedy the situation before allowing customers who are paying for the service or in this case - the hotel room.
Seriously, this hotel is locked in a 70s motif despite the "random attempts" to upgrade certain features (e.g. bathtub, flat screen TVs that do not work!!!, dated - yet appear to be clean - linens, musty sofas we would not even sit on, horrible lighting, carpet had a "damp" feeling to when we tried to walk around barefoot, etc).
As stated, we used this hotel as a jumping off point to Heron Island, but we were tempted to call and try to book another room at 9 PM in the evening. While the hotel room appears basically clean, the lack of customer service and our few annoying and frustrating "experiences" meant we were praying for morning to come quickly. I am sure there are better locations and hotels in the area, I would recommend to keep looking!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC