We visited this restaurant on a Thursday night (29/12/2011) and had a very mixed experience.
Food was delicious. We brought my bf's mother and she said it was the best desert she has in her life. All our plates were empty at the end of each course.
The service up to the main course was fantastic
Our booking was never taken down in the book. Even after giving our contact details.
Once we were served our main course we were forgotten about. No more water top us or having our wine poured for us which was what impressed us in the first half of their service.
We were left sitting with our dinner plates infront of us for at least 30mins.
We had to wave to get the servers attention in order to get them to take it away and then again to get menus for dessert
It took another 20mins to get them back to get our order for dessert
It then took a further 15mins after finishing desserts to get the bill
I believe all these issues can easily be fixed and people would leave as happy as they started their meal. It was not busy enough for this kind of service. I am giving a rating of 3 because the food was so tasty but if it was based on service I would give it a 1/5.
- Also Known As:
- Hunter Country Hotel Shakey Tables
- Hunter Country Lodge & Shakey Tables Restaurant Greater Newcastle/Pokolbin
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