This is one hotel to avoid. Firstly it took five telephone calls to get the booking right. The reception staff were rude bordering on obnoxious. We wanted to stay for two nights, several hours after we booked we were called to say the ocean view room "was now only available for one night" which meant we would have to change rooms. We had booked (and and paid for) a romance package which included an ocean view, the room we were offered for the second night was a back room and we were told we would have to move rooms by 8.00am.
Part of the package was the inclusion of champagne. What we got was aussie sparkling wine, to add insult to injury it was a two glass size bottle. When we complained we were told the bottle size was at the discretion of the manager.
The shower was so bad it was like trying to get washed in Yorkshire mist on a spring morning. And the water was cold.
We, (we were on a romantic weekend after all) ordered some ice cream through room service, this was three flavours, we asked for no chocolate flavour, to be basically told you get what you are given. Also we asked for two spoons so we could share. This was too much of an inconvenience.
On the moring we checked out (which was supposed to be 12 noon which we paid extra for) we received a telephone call from housekeeping at 06.45 asking when will we be checking out,
The food in the restaurant was excellent, well cooked and presented, but over priced. The indulgence package included a $70 restaurant voucher. A three course meal for two with a bottle of wine came to $238. So the voucher was actually worth less than 30% of a meal. Breakfast cost getting on for $60.
On check out, it took four attempts to get the bill correct! They tried to charge for using items out of the mini fridge that we never used. There were phone charges on a phone that was never used. The late checkout fee was applied to both nights it to 20 minutes of arguing what checking out actually means. And according to their records on the checkout day we had three breakfasts each, we actually didn't have breakfast that day.
A real disappointment with the worst customer service I have ever encountered the manager and the staff should be ashamed!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC