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Chalet Queenstown: Traveller Reviews

3.0 of 5
1 Dublin Street, Queenstown, New Zealand
Hotel amenities
Chalet Queenstown
Ranked #12 of 42 Queenstown B&B and Inns
4.5 of 5 stars 95 Reviews
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95 reviews from our community

What travellers say about this B&B/inn
  • Host Alex(5)
  • Quite small(3)
  • Great view(3)
  • Continental breakfast(3)
  • More expensive(3)
  • Comfy beds(3)
Traveller rating
    61
    28
    5
    1
    0
Only show reviews for Family (7) | Couples (67) | Business (2)
Date Rating
Clovis, New Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great place in Queenstown”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Since I was travelling solo I wanted to stay in a place that was small, clean, and friendly and the Chalet Queenstown worked out perfectly. From the beginning the staff was friendly and willing to answer any questions, and they showed a genuine interest in what the guests where doing and seeing while in Queenstown. The room was clean, in excellent condition and came with a nice view and the bed was very soft. The breakfast was good, and my overall experience was that I made the right choice.

Room Tip: If you want privacy, Room 6 has a private balcony and is offset from the other rooms.
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
india
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Cozy room, good views”
5 of 5 stars Reviewed 17 January 2012

Beautiful cozy place located just on the fringes of central queenstown. We first stayed in a ground floor room, which was spacious, but no great views, we returned after a day(after a milford sound overnight cruise) and were put up in the first floor corner room, which has these beautiful views . We had some issues returning our rental car, and the hosts took care of the car return before we came back from Milford sound. The breakfast spread was also very good, with good options for us vegetarians.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
“Excellent place to stay”
5 of 5 stars Reviewed 8 January 2012

I stayed here for two nights recently and would highly recommend it. The views from our balcony were stunning, the room was immaculately clean and had a great selection of teas and coffees. We really enjoyed the superb breakfast and the staff couldn't have been more welcoming and helpful. Its a short walk into town and far enough away so that your away from the noise of Queenstown nightlife. My favorite thing about Chalet Queenstown though, is Alex's two adorable dogs!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
“A bit of class in a bustling city!”
5 of 5 stars Reviewed 8 January 2012

Located just outside of town on a bluff within walking distance of the town center, this place offers a lovely respite and views from some rooms of the Queenstown Harbor. The rooms have been recently renovated - they are little laps of luxury! Outside seating is available on the upper level deck that surrounds the building and is decorated with potted geraniums.
Of all the B&Bs we stayed at, this had the best hot breakfast (included!) of all.
Alex is a gracious and engaging host! Definitely stay here!

Room Tip: Ask for a view of the harbor!
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melton Mowbray
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beware the hype over this place”
3 of 5 stars Reviewed 5 January 2012

In the spirit of honest reviewing I will say that I didn't stay in this place despite having booked a triple room for 2 nights. I found somewhere nearer the town centre after being disappointed with room 7 which had been allocated to me.
This b&b has seemingly acquired a reputation for quality, but in the interests of balance you need to be aware of the following inaccurate and pretentious claims made by the owners on their website and in their business leaflet :
(1) "All rooms have balconies overlooking Lake Wakatipu, Queenstown and the Remarkables Mountain Range" [leaflet] . Not true. Room 7 had no balcony, no views, and overlooked nothing but the entrance with anyone entering the property able to see directly into your room. It felt more like a converted office/reception area.
(2) "5 minutes' walk to central Queenstown". Not true. The town's information centre (fairly central!) is 15 minutes away (per Google) and most shops and restaurants and the lakeside even further away. Oh, and there's also a steep hill for part of the way which they don't mention.
(3) "Inspired by traditional Swiss design". This might sound appealing to someone who's never been to Switzerland, but any resemblance to a traditional Swiss chalet is minimal. The property is hemmed in on all sides by other buildings and actually looks like it has been built in the previous garden of an adjacent property. It is quiet because it's on an anonymous suburban street well away from where you are likely to want to go in Queenstown.

The room I booked was sold to me as a triple, and the owner described it as the only room in the property capable of being sold thus. In fact all he had done was place a put-me-up single in a corner. Clearly this room is normally sold as a double.The room was not large to begin with so was definitely too small to be offered as a triple.

Consistent with the misleading presentation and pretentiousness, I suspect that this property is overpriced. For better value and better location, head further into town where there are superior packages available. For reference we ended up at the 4 star Hotel St.Moritz in a spacious apartment actually designed for more than 2 people. No included breakfast maybe but far more facilities, friendly staff, and NZD 10 less per night than The Chalet were charging! Oh, and it took only 5 minutes to walk into town from there - honest!

Room Tip: Avoid Room 7
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  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
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Additional Information about Chalet Queenstown

1 Dublin Street, Queenstown, New Zealand
Price range (per night):* 159 AUD - 205 AUD

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