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Mercure Resort Queenstown: Traveller Reviews

3.5 of 5
Sainsbury Road 9197, Queenstown 50071, New Zealand
Hotel amenities
Mercure Resort Queenstown
Ranked #29 of 63 hotels in Queenstown
4.0 of 5 stars 319 Reviews
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319 reviews from our community

What travellers say about this hotel
  • Lake view room(7)
  • Friendly and helpful(5)
  • Steep hill(5)
  • New Zealand(5)
  • Very nice(5)
  • Reception staff(4)
  • Staff were friendly(4)
  • Swimming pool(4)
  • Good value(4)
  • Little way(4)
Traveller rating
    88
    145
    56
    19
    11
Only show reviews for Family (64) | Couples (150) | Business (27)
Date Rating
Preston, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“2 days of luxury”
4 of 5 stars Reviewed 5 February 2012

great room beautiful views good restraunt and food swimming pool a let down went for a swim
but couldn't get in the steps were covered in slime and too slippy to risk it. That was very dissapointing.it was torture looking at this lovely pool on a hot day and not being able to get in I mentioned it at reception and was told It was work in progress they had done the pool walls and the steps were next!! Height of summer season?Apart from that I would have given them a 5 the staff and reception were excellent the bus pullerd right up to the front door regulary $5 return into the town centre. outside the hotel were nice walks several bars shop and cafe

Room Tip: book a room with a view some on our tour finished up overlooking the carpark others had views obscur...
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UAE
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“A good quiet and cheap option”
4 of 5 stars Reviewed 30 January 2012

At the Mercure we had a lovely modern, large room that contained two queen sized beds, a hair dryer, a nice flat screen TV, fridge, kettle/te&coffee and spectacular views over the lake. These views must seriously challenge Canada or Switzerland for their beauty.
The resort is a little way out of town and probably a little too far for most people to walk. Its 5 mins by car. There is also a very steep hill before the resort which would be a challenge unless you are fit. But being out of town meant that it's was very quiet. The resort is quite dated; the carpets are a bit worn but with a $25.00 daily voucher and the strong Australian dollar, its a very good deal.
The breakfast was the something out of the 1970's. Large bain maries contained baked beans swimming around in their sauce, scrambled eggs, bacon etc the usual suspects. Why do they think placing food in these outsized containers is a good idea? The food looks so unappetising. No degree of aesthetics have been applied to the presentation. Its out of step and needs a big update. You would think they would make the amazing produce available in NZ a highlight and use it as part of the marketing. I would happily pay for that rather what we were presented with every day, and since we paid for breakfast I was not very impressed. Tinned fruit? Who does that these days? This of course also made me suspect that dinner could be as ordinary. Maybe other guests made the connection as we rarely saw people dining in downstairs.

We also thought it was strange that the windows did not have fly screens.This meant that you could not leave the windows open at night and enjoy the beautiful fresh air as the bugs and insects would be quite bothersome. Any interior light attracted moths by the dozen. I asked for a fan just to have a little air circulating in the room when the window had to be closed.
Those gripes aside I was quite satisfied overall as I loved the room and the view and it was cheap @ $121AUD per night. Service was good too with no request too difficult.

Room Tip: lake views only. you dont want any other.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Excellent views”
4 of 5 stars Reviewed 29 January 2012

Very good hotel, nice location nice sized rooms and beautiful views. All the staff was very helpful and great restraunt! Would have been rated 5, but the bathroom was abit outdated. But was very happy with our stay and excellent rates :)

Room Tip: Def ask for a lake view room!
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wellington
Reviewer
3 reviews 3 reviews
“Value for Money with Superb Service”
5 of 5 stars Reviewed 29 January 2012

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brisbane
2 reviews
3 helpful votes 3 helpful votes
“Relax and Play Queenstown”
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mercure Resort Queenstown

  • Mercure Hotel Queenstown
  • Mercure Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Price range (per night):* 70 AUD - 147 AUD

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