This is a really lovely hotel in Kawarau Village. Stylish, clean, and well appointed. Neat little water taxi to Queenstown. Great value.
That's why it's such a shame that the front desk service is just so... disappointing (at best). The lady who greeted us on arrival (the manager according to her name tag) was painfully slow registering us. That would have been fine if her responses to all of our questions weren't so surly and obviously unhelpful. For example, when I asked if the rooms had wifi, she said yes, but then I had to ask how you connect and how much it costs. When I asked if she had a local map, she said yes, but then I had to ask if I could have a copy. When I asked if there was a hotel shuttle to Queenstown, she said yes, but failed to tell me that you have to pre-book the shuttle. When I asked if there was a local grocery, she said yes, but then I had to ask her to show me on the map.
You get the picture. Aggressively unhelpful. Hilton fail.
