During a recent New Zealand, we stoped in Dunedin for 3 days. Seeking accommodation, we visited the Dunedin Tourint Informtion centre (I-Site). They recomended the Woodlands Village motel and arranged a 3 night booking.
On arrival at the motel, the room we were given was old, dirty, moudy and outdated. It should not have been used for accommodating guests. The carpet was dirty, torn and mouldy. The bathroom was dirty and mouldy. We even had to change a light bulb to see in the bathroom. The motel reception people could really not have cared. During the night, a mouse even ran over the bed.
Maybe the motel does have clean renovated rooms, but we were not given one.
We left the next morning not at all happy, and to their credit, the I-site refunded our money and found alternate suitable accommodation.