We stayed here for two 3 night stays and the first one was perfect, with a great room, large bathroom and convenient kitchen. The second stay should have been even better as we had a special package including free breakfasts, bottle of wine and chocolate treat on arrival. However on returning around 10 pm on the second night our key card would not open the room door. The night staff tried various pass keys but after about 45 mins announced that we would have to sleep in another room until they could get a specialist to open the door in the morning. Of course all our clothes, toiletries etc were in our room so we were very unhappy but had no choice. The following morning the front desk had not been informed at all of the problem but fortunately the day porter, unlike the night one, had been trained for this problem and was able to open the door in a few minutes. This could have been a major disaster if it had occurred on our 3rd night as we had a very early flight the next morning!
All in all a nice visit spoiled by inadequate staff training.
- Quality Inn Wellington
