We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

West Plaza Hotel: Traveller Reviews

4.0 of 5
110-116 Wakefield St, Wellington 6011, New Zealand
Hotel amenities
West Plaza Hotel
Ranked #29 of 50 hotels in Wellington
3.5 of 5 stars 60 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

60 reviews from our community

    Trip type
Traveller rating
    10
    19
    19
    4
    8
Date Rating
Hamilton, New Zealand
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“tired hotel with excellent service”
4 of 5 stars Reviewed 16 February 2012
1
person found this review helpful

i arrived at the hotel at least 4 hour before check in as i was on a early flight etc

they were happy to check me in and hold luggage and give me a ring if room came available.

i asked if i could use lobby bathroom to change into gym gear to go for a run and use there off site gym. they politely informed they having problems with lobby toilet/bathroom facilities as it has no water supply etc ( didn't think i needed running water to change clothes but never mind)

they checked me in at 1 which was nice of them

this hotel from moment u step into lobby looks just tired nd old

corridors with marks all over wall paper and doors with several knocks and scratches

the rooms are operated by a key still and dont lock from inside except for a door chain
i got a hell of a scare when housekeeping tried to get in to top up the mini bar assuming no one there lucky they didnt get in as i was havin a nap on bed with just the undies on :)

the room door rattles and makes a loud noise every time someone exited from there room in lobby all thru day n night

i didn't try the hotel breakfast but other travelers spoke very highly of it

we had an all day meeting in one of suites and facilities in there were excellent ( especially the tea nd coffee )

all in all i would say a great one night stay hotel for business meetings etc

strongly discourage for couple and families to stay here

P.S. off site gym is les mills one of nz premiere gym chains and was stoked to use tht then a small ill equipped hotel gym even though it was 10 minute walk away

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Ash_84nz for Wellington
Ask Ash_84nz about West Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review
19 February 2012
We appreciate your feedback and your comments will be useful for other guests.

For your information we are starting a refurbishment programme in April 2012.

Regards
Julie Wilcock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upper Hutt, Wellington, New Zealand
2 reviews
“Amazing Restaurant”
5 of 5 stars Reviewed 15 February 2012

I went to the West Plaza Hotel for a dinner with 10 of my friends/family and had the most amazing meal in the restaurant. Between us we had everything on the menu and no one had any complaints about the food, to say it was delicious was an under statement. The hotel is clean and tidy and the entrance is amazing. The toilets are spanking clean and the staff were so friendly and helpful. It was the most joyous night out with not having to worry about keeping my guests happy as the food was served beautifully and without too much of a wait which was a bonus. Thanks so much to the team who looked after us on the 12th February and I'll be sure to come back and dine again (perhaps without the feathers and costume).

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tanya H about West Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review
19 February 2012
Thanks for your lovely comments. It's always great to hear when guests enjoy their meals at our hotel.

We appreciate your feedback and hope to see you again.

Regards
Julie Wilcock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Senior Contributor
38 reviews 38 reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
“Central location but a small room”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We chose the hotel for its central location. The entrance and lobby area made you feel welcome.

We had a double room on the top floor at the back of the hotel overlooking a multi-storey car park. The room was on the small side though this is expected for a city centre location. The room was clean though the furnishings looked dated.

In the room was a queen bed plus a sofa (that presumably could be converted to a single bed), a desk and a small wardrobe. The mattress was too soft for my liking so I did not sleep well. In addition the room was quite warm even though we opened both windows.

The bathroom had a shower cubicle.

The hotel does have a small car park accessed via the road behind the hotel. This can fill up so suggest you book a place if you need it. The cost is $15 per day.

We did not use the restaurant, preferring instead to use local establishments. We did use the cafe on the corner of Wakefield St and Victoria St for breakfast which was great on the first morning and average on the following day. You can access a free WiFi service on this corner which is sponsored by various local organisations.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Iantravelsalot about West Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review
8 February 2012
Thanks for your comments they will certainly help future travellers. We appreciate your feedback as without it we could not make changes!

Regards,
Julie Wilcock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Central, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Good Value, great service, central location”
3 of 5 stars Reviewed 6 February 2012

Stayed here for the New Zealand Rugby Sevens Tournament.
Hotel itself was quiet despite the event. The hotel was very helpful, provided us a roll away bed on arrival when we realised one room was booked as a queen, when we needed two seperate beds. As we extended our stay, the hotel was more than accomodating, enabling us to remain in our first room until the next room we needed to transfer to was ready. The day staff that we dealt with the most were excellent, more than happy to help us out. The rooms are basic, a little dated, but the service out ways this factor. Easy to walk to central business area, tourist spots are 5-10 mins walk such as the cable car and Te Papa.

Room Tip: Larger rooms such as 527, more space great light as on the corner The 3 bed rooms cielings are too...
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Crichcat for Wellington
Ask Crichcat about West Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review
7 February 2012
Thanks for your lovely comments about the staff at our hotel. It’s always great to hear when guests enjoy their stay with us and it will be nice to pass this on to the team .

I hope you had a fantastic time at the Sevens it’s an awesome event in Wellington city.

Regards,
Julie Wilcock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Good location”
3 of 5 stars Reviewed 1 February 2012

This hotel is in a great location to see the city of Wellington. Close to Cuba St and the harbour front. The city information centre is also just across.
However we found the actual hotel room a bit old and dirty. It could do with a bit of updating. The mattress was very saggy and the basin had stains on it.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by aimes66 for Wellington
Ask aimes66 about West Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review
6 February 2012
Thanks for your comments - I have passed these on to housekeeping.

For your information we are replacing the carpet throughout the hotel starting March 2012.

I appreciate your feedback

Regards Julie Wilcock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed West Plaza Hotel also viewed

Ibis Wellington
4 of 5 stars 522 Reviews
Wellington, North Island
Show Prices ABS:HotelCheckRates-d257701?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
CQ Quality Hotel Wellington
4 of 5 stars 99 Reviews
Wellington, North Island
Show Prices ABS:HotelCheckRates-d839404?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Novotel Wellington
4 of 5 stars 496 Reviews
Wellington, North Island
Show Prices ABS:HotelCheckRates-d256503?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 50 hotels in Wellington, ranked by popularity »

Been to West Plaza Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about West Plaza Hotel

  • West Plaza Wellington
Address: 110-116 Wakefield St, Wellington 6011, New Zealand
Price range (per night):* 92 AUD - 144 AUD

Owners: What's your side of the story?

If you own or manage West Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
West Plaza Hotel
Show the lowest price for this hotel (from our partners)
Show Prices