Unfortunately for us our cruise ship cancelled the port visit due to poor and worsening weather. As soon as I knew I phone Hone at Taimai Tours and explained the situation. He said no problems. he would arrange refunds.
That hasn't happened - and I have emailed since arriving back home and have not even had the decency of a reply.
All I can say is read the fine print! and don't book with these people unless you know for sure you can take the tour.
This spoilt my opinion of NZ'ers being a very obliging lot as I had no trouble with any other tour operator.
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