We stayed for business and the lack of a mini bar or milk was a bit annoying and there is no cafe etc on site. Luckily - this is Melbourne so there were plenty around.

The door in the second bedroom couldn't open more than halfway because there was a massive king bed in there. Think it would have been better to go for a Queen and be able to open the door - there is no aircon in the room so it was a bit stuffy. And there is one bathroom near the master.

Not great for us this time - but I can see that it would really suit a family on a budget. There is a convenience store next door and there are great cooking facilities and plenty of space.

We were a party of 4 couples sharing 2x2 bedroom apartments for 4 nights. This was a Australian Open weekend where every joint in the city is fully booked. We arrived first so I asked at reception if we could possibly have the 2 rooms on the same floor. Thanks to the two ladies on the reception who spent 10 minutes on the computer juggling rooms with a smile to accommodate my request. Very good customer service. We had a dining chair with a broken leg, rang reception and new chair delivered with a smile within 10 minutes. No champagne glasses only wine so rang reception and 4 champagne glassed delivered in 10 minutes with a smile. Could not fault the customer service we recieved.

The 2 bed apartments have a great kitchen with all that would be needed should you wish to eat in. Bathroom was spacious and clean, didn't use the laundry so can't comment there. Would say the bath is a little high and difficult to climb into when going for a shower. Anyone with a disablity would find if very difficult.
My biggest complaint is reserved for the 2nd bedroom. Both rooms had king beds as we requested and were very comforty. However the 2nd bedroom on both our apartments had no window. Therefore even with the aircon on it was stuffy to sleep in at night. If we chose to leave the balcony door open for fresh air this room which is at the back of the apartment got no air.
This could all be easily fixed by having ceiling fans installed in these rooms that have no window. It just needs something to move the air around. I'm not sure if all 2 bedroom apartments are like this as we were on floor 10 so maybe high up ones have windows.
We are planning to come back in July with friends and will consider booking here again after I check about windows in the 2nd bedroom. It is a great location and within easy walk to the city and to the tennis or MCG. Just that windowless 2nd bedroom is an issue when 4 adults share.
There is only one bathroom but that didn't bother us - we found we managed fine with the one bathroom as it was spacious.

I booked for my husband and his friends (directly with Oaks) after ensuring 4 single beds were available in the 2 bedroom apartments at Lonsdale. The day before check in, the manager, Victor Kondarios emailed him to say they were moving them to Market St. He promptly rang back to ensure there were 4 single beds and was assured that was the case but still requested Victor to call back.

Here 's the trend.. No resolution, attempt to fix problems and definitely no phone calls returned.

He ended up sharing a queen bed with another gentleman for the next 2 nights.

He asked to speak with Victor on check-in. Nope, he wasn't in and did not return calls over the next few days.

On Monday, Victor did reply to my husband's email and said that he spoke with Market St and they made up the sofa bed at no cost. My husband replied that on no occasion was the sofa bed made up despite daily requests. That's where the story ends.

Having stayed in the Oak chain before, I've booked studio room, (which from previous experience was a spacious, airy bedroom/seating room/kitchen) only to find out that a studio at 'Oaks on Lonsdale' means a tiny, cramped room...(on 25th floor) we have asked to be upgraded (extra fee) to a one bedroom apartment (on 20rd floor), which was just wonderful!

The kitchen was well equipped (cutlery, microwave, dishwasher, pots, pans, plates, glasses etc); seating room & dining area was well set out and very spacious; the bedroom had plenty of cupboard space and the most comfy bed ever! the bathroom, although not an ensuite, was also spacious & combined with a laundry; the room also had a balcony which boasted with lovely view - we enjoyed midnight drinks there :)

The staff was very helpful and friendly, although one of them had very stained uniform, which just didn't look very professional!

'Oaks on Lonsdale' is in a great location, just around the corner from the main theatres (Exhibition Rd), Chinatown, Parliament etc; plenty of restaurants around and there s a grocery store next to the hotel; its also short walking distance from the free tram, metro & local trams; If you are travelling to/from the airport, the best way to get to the hotel is by catching the free tram from Southern Cross station to Parliament, then its just a 3 min walk to the hotel!