We decided to stay at this hotel while we were visiting Melbourne. I have to say that I was particularly looking forward to staying in a 4 star hotel but I have been left disappointed. The room has a tiny window with a view of the opposite building wall and it is very noisy with all the traffic outside. Understanding that the only positive thing about this place is the location is that it is quite central you would of expect some noise but then again you would hope that the rooms would be sound proof but they are not. Staff are rude and unhelpful and cleaning of the rooms is poor after finding out that towels are just folded and put back when they should be replaced. Overall, disappointing for a 4 star hotel.

We stayed at this hotel for two nights prior to going on a cruise. The hotel was in a very good position and was advertised as four star. We were greeted very pleasantly and the staff were very friendly and helpful. Everywhere was clean and bright. However, on entering our room we were very disappointed to find that we had a slit for a window, thought nicely dressed) and very, very little daylight. It was necessary to have the lights on all the time and it felt very closed in. (Fine for just an overnight stay) The room was smaller than we'd expected but quite adequate and all was clean. My advice would be that should you consider making a booking at this hotel you request a room with adequate daylight as I am told that the room we were given was within a certain category. Unfortunately we did not realise this when we booked as the hotel was not cheap, had good reviews and did not indicate the possible lack of daylight. Apart from this we had a very pleasant stay and as stated, the staff were very, very pleasant and helpful. I have since corresponded with the management who were very apologetic and regretful that we had not contacted the desk on arrival when they would have attempted to change our room.

The Alto trades as an environmentally friendly hotel and they do walk the talk, from 100% wind power to bins for recyclables. But there is no stinting on comfort or quality. The hotel is well located near Spencer St Station and airport shuttle buses, and its an easy walk to most offices, shopping and entertainment. My room was very quiet and comfortable. There is no view out the window but that aids the privacy. The staff were very friendly and helpful, and the ambience is that of an establishment where the people care about what they do. I would stay there again without hesitation.

I have found the service here really friendly and helpful. The room is small but in good condition. Strong antiseptic smell this time, but didn't notice this last time. I love the location too. So great to get off the Skybus from the airport and be under 5 minutes' walk to the hotel. Just really impressed with the service this time.