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Quest on Flinders Lane: Traveller Reviews

161 Flinders Lane, Melbourne, Victoria 3000, Australia
Hotel amenities
Quest on Flinders Lane
Ranked #112 of 200 accommodation in Melbourne
3.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
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    7
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Date Rating
Helsinki, Finland
Top Contributor
71 reviews 71 reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
“Fantastic serviced apartment for a fair price. We could have stayed a lot longer!”
5 of 5 stars Reviewed 15 December 2011
2
people found this review helpful

I stayed at Quest on Flinders Lane in 2BR apartment for three nights with my wife and two kids. The apartment was spacious and in great shape, and the service was excellent. We paid AUD199 per night, including one weekend night. Had we known the quality of the place, we would have reserved more time in Melbourne.

LOCATION
The location is as central as it gets. Flanders St station and the circle line tram stop are only one block away, and there are probably a couple of hundred restaurants, cafes and shops withing two or three blocks of the apartment, including Coles Central for groceries. Parking isn't included in the rate, but residents can park at neighboring garage for AUD 20 per day (or exit) which is very modest considering the location and regular parking rates. For drivers the location isn't that great because it takes quite some time to get out of downtown or even just around the block due to one-way streets and downtown traffic.

APARTMENT
The apartment was pretty large with good couches, dining table and well functioning kitchen. There was also a dishwasher and french press available in the apartment, which we hadn't seen in any other rental apartments or cabins during out 3,5-week trip around Australia. One bedroom had a queen bed, and the other one two good single beds. The mattresses and bedding were again better than in any of the 7 comparable and similarly priced properties where we stayed before reaching Melbourne. There were two very clean bathrooms with toiletries provided. The apartment was remarkably quiet considering the location. There's also a washing machine and a dryer in the apartment in case you need to do some maintenance.

FACILITIES
The apartment building doesn't provide any facilities as such except reception. There's no garden, BBQ, or playground, which is natural for a property in such central location. Closest playground that we found is some 15-20 minutes walk from the building behind Melbourne Museum.

SERVICE
The service was excellent as well. We arrived late, but there was a person to let us in and helping us carry our luggage and numerous bags from the rain to the elevator. Daily paper, city maps and such were supplied, and the reception opening hours were long. Apartment was serviced on al days except Sundays and public holidays, which was fine. There were also some menus and contact information of nearby restaurants for ordering food, but we ended up eating out and cooking ourselves.

VERDICT
We'd definitely stay at the Quest on Flinders Lane again, especially if we didn't have a rental car. The apartment would be great for a longer stay, and they'd then probably offer even better rates. The apartment would be as good for a family as for two couples.

Room Tip: I recommend a room in higher floors as the street is very busy with cars and pedestrians from early...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Mullen, Manager at Quest on Flinders Lane, responded to this review
8 January 2012
Thankyou so much for your detailed review of our property!
It is very encouraging to here such positive feedback and to know you thoroughly enjoyed your stay with us at Quest on Flinders Lane.
We do specialize in long term accommodation and do have excellent rates available for extended stays.
We look forward to welcoming you and your family back in the near future.
Kind Regards
Jessica
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing”
3 of 5 stars Reviewed 26 November 2011

We stayed in a 2 bedroom apartment (4C) for 3 nights, although the rooms were spacious there was an unpleasant smell in the room which spoilt the experience, also the rooms were a little noisy. The bathroom supplies had been opened by the previous occupants and not replaced for us. All in all for the price of $270 per night we were disappointed with our stay.

  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Mullen, Manager at Quest on Flinders Lane, responded to this review
8 January 2012
Thankyou for your feedback regarding your stay with us at Quest Flinders Lane.
We apologise that your stay was let down by the smell in the apartment and the condition of the bathroom amenities.
Our staff would have been happy to replace any items you may require and may have been able to remove the smell with our odour neutralizing products that are quite effective.
We pride ourselves on having excellent housekeeping standards and welcome your feedback to continuously improve our apartments and services.
Kind Regards
Jessica
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Large room, over deodorized and tired.”
3 of 5 stars Reviewed 9 November 2011

We stayed here after moving from another serviced accommodation city apartment. At first they cleaned the room and changed the towels every second day. By week 3 I could barely get them to clean once every 5 days. This place is tired, the bed is uncomfortable, lumpy and cheap and there is a rubbish collection point behind the hotel which will wake you for about an hour emptying glass at least two times a week in the early morning. Saying this, it has great light ( despite not being able to open the windows unless you like spiders) nice enough decor and is amazingly central. It would really benefit from new linen- the towels were threadbare.

  • Stayed February 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jessica Mullen, Manager at Quest on Flinders Lane, responded to this review
8 January 2012
Thankyou for your valuable feedback regarding our apartments.
We pride ourselves on our excellent housekeeping standards and there should have been regular housekeeping schedule for your stay. Also between services front office staff will be happy to provide you with extra amenities as required.
We are continuously updating the apartments with new furniture, linen and towels to ensure every guest has an exceptional stay.
We are in a fantastic location in the heart of the CBD so the city does have its noises but most apartments have double glazed windows and are quiet considering the city is right below.
We hope you will consider staying with us again in 2012 to see the changes in the apartments and enjoy Melbourne.
Kind Regards
Jessica
Property Manager
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Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
“Absolute Robbery - NEVER AGAIN!”
1 of 5 stars Reviewed 29 August 2011
3
people found this review helpful

My partner stayed there over a week end - 2 nights, in the penthouse, and paid over $800 - what a disaster.
He had a hand full of friends over, then went out.
He made an extra effet to leave the place in the same condition that he found it in , which was decent. He even had a friend bring a vacum cleaner, and vacumed teh whole place, washed the dishes, took out all the rubbish, made the beds.....
He recieved a call teh following day saying the house keeper found cigarette ash and butts in the master bedroom , and were charging him $300 dollars for maintence.
WHAT THE.... there was no smoking in the apartment, let alone beroom. I had washed my face, and get ready in that bathroom, there was no ash or cigarettes..... they charged the credit card. i asked for evidence, and convienctly, it was "cleaned up ".... absolute robbery. our word against theirs, and it looks like we are loosing this battle. NEVER GOING BACK -

  • Stayed August 2011, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jessica Mullen, Manager at Quest on Flinders Lane, responded to this review
8 January 2012
Thankyou for your feedback regarding your stay in August 2011. We appreciate your partners efforts to leave the room in a good condition.
We are a non smoking and no party property for the comfort of all guests as stated on our terms and conditions signed when checking in.
I am confident in our housekeepers standards and the penthouse apartment needs to be in exceptional condition for the next guests to arrive and would have required additional staff to clean and bring up to standard.
We do not like to charge people this cleaning fee and avoid it where possible.
I hope you did still enjoy your weekend and that you may choose to stay at Quest in the future.
Kind Regards
Jessica
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Great apartment, execllent location!”
4 of 5 stars Reviewed 13 June 2011

Stayed here for four nights on a girls weekend to Melbourne. In the past we have stayed at Southbank so thought that we would have a change and stay somewhere in the heart of the city. The location was fantastic - walk to everything - didnt have to get a cab once. Close to lots of lovely laneways and cafes and restaurants - and of course the shops. It can be quite noisy outside but it is the middle of the city after all! Quick visit to the chemist for some cheap ear-plugs and noise was no longer a problem. We had a 3 bedroom/2 bathroom apartment - plenty of room for the four of us - very clean and serviced daily - only complaint would be that the carpet is looking a bit "tired" - could use replacing. Would happily stay here again.

  • Stayed June 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Quest on Flinders Lane

161 Flinders Lane, Melbourne, Victoria 3000, Australia
Price range (per night):* 175 AUD - 418 AUD

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