This was the second time we stayed in here because it is close to the tennis. This time we had to defrost the freezer so it could be used. Cleaned the bathroom as best we could, and scrubbed the cups - a little bleach would help. Could see dust starting to come down from top of wardrobe and hate to think what's under the main bed. Tea towels looked like what I use as dusters. I've worked as a housemaid and always did these odd jobs during the quieter times. Cleaners obviously don't take any pride in their work, I would be ashamed. They also need training on how to keep the passage tidy whilst cleaning rooms, we found rubbish and towels everywhere! Will be looking at other options next time unless they lift their standards. - Do the owners ever read these reviews or don't they care because they get the bookings anyway?

I booked a "spacious, one bedroom apartment" over the internet , based on it's images, location (near St Vincent's hospital) and price. On opening the door, there was a strong smell, a bit like paint, but not quite - hard to describe. That remained for the length of our stay, regardless of how many windows (no flywire) were opened.
I was disappointed to find it much smaller than the website images showed (probably the angle of the camera) with no door between the lounge and bedroom, making it more of a studio apartment.
The 'wall' was just a pillar at the end of 2 cupboards that didn't reach the ceiling. One wall light above the bed was hanging half off it's fitting and the step-up shower in the bathroom had a mouldy nylon curtain to replace the glass door, which had obviously been broken and removed, leaving one fixed panel.
The kitchenette had a grease ring on the sink from the previous tenant and the cooking utensils were very basic. The frypan was buckled with the non-stick coating mostly worn off. The sink counter sloped down to the wall in the back, so any splashed water collected in the corner of the bench. The benchtop was siliconed to the wall all around. The kickboard under the fridge was rotting away, so I'm guessing the funny smell may have been mould.
Overall impression was of old building tarted up with a quick coat of paint and a couple of new fittings. Although it was tidy, I wouldn't have called it clean.
When we went to bed the first night my husband turned on the bedside light and it expired with a bang, shorting out both lights, plus the radio and the power points beside the bed, making the radio/alarm unusable and leaving us with no reading light. The staff had already left for the night so we were unable to report it. When I pulled back the bedclothes to get in, I found a brown pubic hair on my side of the bed, so the sheets hadn't been changed.
The bed was comfortable.
At 2.30am we were woken by a loud intermittent beeping from the smoke alarm in the corridor outside. Remembering the light, I leapt out of bed, thinking the wiring had caught fire in the wall. On discovering no smoke, I rang the emergency contact number I found in the room folder, and was told "just climb on a chair and pull the battery out and hand it in to reception in the morning". I'm 63 yeard old with degenerative disease of hips and back - my husband was unable to climb due to a tumour in his left leg (hence the hospital visit) so this made things difficult.
I managed to clamber up and grab the alarm and took it straight down to reception and left it outside the locked door, still beeping.
Later that morning, as we left for the hospital, I called in to the front desk and was assured that the maintenance man would be coming to fix it "today".
When I arrived back at 7pm I was told he'd be coming "tomorrow". Ditto the next day.
The day before we were due to leave, I was offered another room, but I couldn't face moving all the gear for just one more night.
No -one came to fix the light during the 4 day stay and when I complained I was given a $20 discount.
All the staff were most polite but the desk staff were not knowledgable about basic things like STD phone call charges. Local calls were 75 cents but I wanted to make several STD calls to family re: my husband's operation. The desk clerk was "not sure" about the charges other than local calls - which were already noted in the room folder - and did not offer to find out.
Overall, a very disappointing experience. The staff were polite enough and smiled a lot, but not particularly helpful.
For anyone travelling to the city from the country, especially for hospital visits or treatment, this apartment is well located but I would not recomment it on any other grounds. For the same price, you can get better accomodation next door!

We stayed for 2 nights at Eastern Town House Serviced Apartments in Melbourne in early September 2010. The best way to describe the experience was marginal. The bed was large and comfortable, there was a kitchenette, and a big flat screen TV. After that the experience went downhill quickly. The bathroom could use an upgrade. The hallway to our room was not particularly clean and smelled strongly of someone cooking fish. The wireless internet never worked. The location was a bit out of the way with restaurants a fair walk away. Granted, the price of the apartment was economical, but overall, I would not say that staying at this apartment added to our stay in Melbourne.

I booked this back in June when the reviews were ok and location looked good. Checked out after two nights due to the smell, the dirtiness incl. bathroom, the fact that it was not a one bedroom apartment at all as there is no door between the lounge and bed area.
We only stayed a second night as we arrived late and had no time the next day to find a new room due to conference commitments. The final straw was the failure to replace a light bulb in the bathroom as requested, so we arrived back late the second night to find the bathroom was unusable without a torch! A redeeming feature was the readiness to provide a refund for the last night.