This is my 2nd time staying here. I mus say - A BIG IMPROVEMENT AS COMPARED TO THE LAST TIME while I was here. I arrived very 'early' in the morning (~1.30am). The reception staff was friendly and helpful enough to assist me in the check-in. I had a problem with the key card where I attempted a few times to unlock the dorm door but failed. The reception staff (I forgot to ask for his name), again, did not hesitate to unlock the door for me. In addition, he promptly changed a new key card for me, without any sense of impatience that I could spot off. I'm truly impressed by the service. On security, he found out via CCTV that the main entrance door was not closed in the middle of the night. Very quickly, via a microphone, he ordered it to be closed. What a professional! This gives us a greater sense of security.
The dormroom that I got his time was bigger than the 1st time. There were spacious shelves for us to place our stuff, not to mention each has a personal locker too. They enforce the strict rules with notices pasted at significant spots where you would hardly miss them. For my case, it's the daylight saving. It was so vivid that I had it in my mind in seconds. Else I think I'd miss my flight!
Breakfast was simply bread and cereals. I enjoyed it though, especially the vegemite! WiFi excess was a great improvement where everyone is given a personal username & password. Kitchen and washrooms were clean, for they perform spring cleaning around the clock.
Overall, I highly recommend this hostel to everyone, be it your 1st time in the lovely city of Melbourne or novice traveller.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 October 2011
Hi EYYK,
Thank you very much for taking the time to post a review. I was thrilled to read that you enjoyed your stay and our new improvements. We take great pride in the service our staff provide. For a sneak peak at the next innovation we are working on, Google 'SleepStation'.
Thanks again and we look forward to welcoming you or your friends back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC