Despite its great location, good concierge and nice fitness room, I will not stay in this hotel again because of cleanliness. Of all things, cleanliness is what I care the most when staying in a hotel. Reading through past reviews I hoped that some of the previous concerns had indeed been addressed by the management, gauging from the management prompt responses posted on the trip advisor web site (i.e. Mark from Perth, July 23 2011, Fly Kiwi from New Zealand, May 31 2011, Ausoiler from Melbourne, Feb 28 2011, PTJane from East Fremantle, Feb 27 2011…). However, to our dismay, upon checking in we entered a room that looked barely cleaned, with black stains on chairs, suboptimal bathroom, moldy shower. See pictures attached. We reported these to the help desk the same afternoon before heading off to a night in the city, and were promised that the chairs be replaced and the room cleaned. This didn’t happen, as it never happened upon our repeated reports—until it became clear to us that it was futile. The answer was always nice and prompt but not followed by action. I suspect this is also how the answers to concerns posted on this website are being issued: automatically, with no action to follow. Why bother?? It’s a real pity—will not stay in this hotel despite its good location. You lost a customer, a frequent visitor to Melbourne.
- Citigate Hotel Melbourne
- Melbourne Citigate Hotel
