We had stayed at the Sebel a couple of times and had found it to be of above-average standard.

However, our stay in December , 2011 was very disappointing. Firstly, we had to change rooms because the bed was so lumpy I couldn't get a good night's sleep. They happily changed rooms but the housekeeping that week was terrible! The bath and basin still had hair and soap marks in it even after the daily clean. The toilet was not cleaned properly. Bed was not made, the bed cover was simply thrown over each day. Bathroom supplies were not stocked up each day.

Service at the Reception wasn't particularly welcoming in our week's stay there either. Reception staff simply ignore you as you head up to the room. EXCEPT for Gordon the concierge who is simply delightful and was the saving grace of our stay. He is such a joy!

On New Year's Eve, the Reception Manager who was standing outside the hotel simply looked at us and looked away as we entered the foyer. No 'Happy New Year" nor even a smile. Guess he wasn't too pleased with having to work that night!

What a shame the place had gone downhill so quickly.

We stayed at the Sebel over the Australian Open - great stay, great hotel and did I mention the Concierge Gordon ?? What a find - he was the best concierge I have ever seen. Nothing was too much trouble for him - he answered every question with utmost knowledge of the area and he was sooooo friendly. He offered to help with anything we needed. Customer service is so important and you can have the best rooms in the city but if you have a poor staff member then it all goes out the window - well done to The Sebel on having Gordon - I can see another person who has posted about him as well on this review - he is a stand out and a treasure to your hotel.

What a find. After searching hotel after hotel, we finally came across the Sebel Melbourne. A fantastic hotel in the central CBD, close to everything. We stayed here for 3 nights on our first family holiday to Melbourne and were not disappointed. We arrived late at night and staff were very friendly and helpful at checkin. We were upgraded to a 1 bedroom suite (Rm 806) which was very spacious and clean and had large opening windows (always good to get some fresh air). On our first night we ordered room service which was prompt and very tasty -even though it was only pizza and chips. Food in the hotel (especially breakfast) is a little on the pricey side.

Next time we come to Melbourne we will definately stay at the Sebel Melbourne in hopefully a Heritage Suite (room 806). Would recommend to anyone you will not be disappointed.

This hotel is excellent for business travellers and tourists. It is very central. All rooms have washing machines plus dryers and a microwave.
The room service is average but there are plenty of eateries nearby