one word: HORRIBLE!

the room was terrible! we were disappointed and shocked upon entering. The window sills were old, dirty and disgusting. The bathroom was old and just plain wrong. The door is chipped and doesn't close properly. The shower area is dirty and makes you not want to shower at all.

The guy at the reception was slow and not helpful.

Be prepared to carry your own luggage to reception from the carpark! No lifts.

OLD OLD OLD!

This hotel looks like it's been recently renovated and feels like it's making an effort to retain guests. Smallish but comfortable room in a low-rise setting, well appointed, private outlook and with good climate control. Nice restaurant - try the chef's 'butter chicken' special (if you like that kind of thing - not too buttery). Sumptuous breakfast, included in low-season room rate of $A164, was an unexpected pleasure. All in all, a big thumbs-up from me.
PS. Don't bother with the airport transfer service (outsourced to StarBus). Arrived a half hour late and not even an apology. Grrrrr.

It was my first stay at this hotel. I attended a course at the hotel and thought it would be convenient to book in at the same place. I chose a room with a spa bath. The room was spacious but tired and dirty. I did not use the bath once during my stay as it had a dirty ring around it that was not mine. I complained about this but the dirty marks were still there on day 4. I will never ever stay here again. This is definitely no a 4 star hotel and housekeeping was lacking. Room was also very noisy.

It is near to hospitals and quite convenient. The reception didn't know what time the tram runs and gave me the wrong information. Colour scheme of the lift is terrible. The bathroom is very small.