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Quest on William: Traveller Reviews

4.0 of 5
172 William St., Melbourne, Victoria 3000, Australia
Hotel amenities
Quest on William
Ranked #61 of 200 accommodation in Melbourne
4.0 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    11
    29
    12
    1
    2
Date Rating
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Many pros with few cons”
4 of 5 stars Reviewed 19 December 2011

Stayed there for 5 nights with my husband, 4yo son and my mum, in a standard 2br apartment. Very clean, furniture are as new, sofas are comfortable. Apartment size is ample. Kitchen is well equipped. Laundry is right outside 2nd bedroom but washer and dryer are very quiet so didn't bother my mum at all. Reception staff are frendly and helpful. Good location.

Cons:
1. Indoor lighting is inadequate, even in the living room with all lights on. Not good for any reading.
2. the shower cubicle is way too small for average aussie size. I am a standard size Chinese, the space is only just enough for me. My poor aussie husband could not close the door properly, end up flooding the floor after each shower.
3. the "king bed" in the master bedroom, in my opinion, is of the same size as my queen bed at home. I've used king bed before and 100% sure that was not a king, but a queen, max.
4. we were on 3rd floor, had an office building right outside our living room and master bedroom's windows. So curtains had to be closed during the day - again, end up with a "not quite bright" room. MAKE SURE TO REQUEST HIGHER FLOOR.

Overall, not regret choosing this hotel, quite a good quality stay in general. Happy to stay there again unless I spot somewhere else better.

Room Tip: High floor is a must, otherwise you will be looking out to another office building.
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask teresahuang about Quest on William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee Royle, General Manager at Quest on William, responded to this review
10 January 2012
I would like to take this opportunity to thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

I certainly take on board your "Cons" comments and can assure you I will be investigating ways in which to rectify these issues.

I hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
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Singapore
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Great CBD Stay but live with the noise”
4 of 5 stars Reviewed 9 December 2011

Took up the fantastic offer on their townhouse, which was more like a 2-storey penthouse. The living & dining are on the lower level with a toilet & laundry. There is also a spacious corner next to the kitchen with a sofa bed.

The windows are not double proofed thus the sound of the trams & traffic can be heard, which can be annoying for a light sleeper. The water pressure seems low too as while we were trying to take a shower, the hot water comes on & off. We managed to resolve this problem by turning up the water supply. The knob of the tap also came off when we first used it.

On the whole, the place is clean & comfortable, and thee issues mentioned didn't dampen our stay. The reception was nice & helpful and the checking in & out was a breeze. Location wise, it was a easy stroll to the City Circle free tram as well as to Bourke Street Mall.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by LizzyHo for Melbourne
Ask LizzyHo about Quest on William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee Royle, General Manager at Quest on William, responded to this review
10 January 2012
Thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

Unfortunately in a CBD location we can sometimes experience street/traffic noise, we have taken steps to rectify this by double glazing windows in all of our lower floor apartments.

We pride ourselves on offering convenient, spacious and affordable accommodation for the leisure and business traveler alike, and hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
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Melbourne, Australia
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Great space & service!”
4 of 5 stars Reviewed 24 November 2011

My company put me up here for two weeks, and it was a very nice place! In the Central Business District (CBD) so much of the downtown area was easily accessible! I stayed in a 2 bedroom, 1 large bathroom, and fully stocked kitchenette. Was a very clean space that was more than ample for 1 international traveller! Staff was super friendly & helpful, a few cafe's near-by but had to walk a few blocks to really hit more. Also, on weekends, nothing open around this place. Only drawbacks would be price and nothing open around it on weekends. Highly reccommend if you want to spend some $$$

  • Stayed June 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dale A about Quest on William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee Royle, General Manager at Quest on William, responded to this review
26 November 2011
I would like to take this opportunity to thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

We pride ourselves on offering convenient, spacious and affordable accommodation for the leisure and business traveler alike, and hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Cheap $ and cheap service to go with it”
3 of 5 stars Reviewed 12 November 2011

Rooms - spacious and overall well furnished with basic facilities

Service - terrible! First day they didnt service our room. They made up some lame excuse that the do not disturb sign was up - it wasnt!
And one of the days the sheets werent even changed.

Then one of the staff doubleparked in front of our car. We couldnt get out and complained. She didnt even apologise and looked annoyed if anything.

Bathrooms - relatively clean but quite old and run down

Parking lot- terribly terribly small!

Overall - cheap but you only get what you pay for. The staff obviously need more training and education. Would definitely not be going back!

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Lambchop123 about Quest on William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee Royle, General Manager at Quest on William, responded to this review
15 November 2011
I am sorry to hear that your stay was not enjoyable. We pride ourselves on providing clean, convenient and service friendly accommodation and the fact that you're disappointed means that you must of experienced a very rare, sub-standard at our property.

I would like to thank you for taking the time to review our property and voice your concerns regarding housekeeping and car parking. Please be assured I have taken your comments on board.

Thank you again for completing your review, they are very helpful in allowing me to identify and overcome issues at a property level.

Should you wish to discuss your review further, please feel free to contact me.

Kind Regards,

Aimee Royle
General Manager
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barrindp
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great Apartment at the Quiet end of Melbourne”
5 of 5 stars Reviewed 10 November 2011

This property is located in between the busy shopping area and the night life ends of Melbourne and close to the Southbank Precinct.

We stayed 6 nights in a two bedroom apartment, which was clean, quiet spacious and comfortable. The kitchen is compact but very useable with a good range of crockery and utensils. The bathroom was clean with separate bath and shower. We had booked a 2 bedroom apartment with double beds, the double bed in one of the rooms was a little short on length - but otherwise extremely comfortable and good sleep quality. The Apartment was on level 5 and was very quiet - no discernible road noise.

This was our first time at this property and will probably return. The staff at reception were friendly and extremely helpful.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by barrindp for Melbourne
Ask barrindp about Quest on William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee Royle, General Manager at Quest on William, responded to this review
15 November 2011
Thank you for your recent review of Quest on William. We are very happy to hear that you enjoyed your stay and it is a pleasure to receive your feedback.

We pride ourselves on offering convenient, spacious and affordable accommodation for the leisure and business traveler alike. We look forward to welcoming you back to our property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Quest on William

  • Quest On William Melbourne
Address: 172 William St., Melbourne, Victoria 3000, Australia
Price range (per night):* 174 AUD - 323 AUD

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