Dear Kay C
Thank you for taking the time to share your thoughts regarding your recent stay at Adina Apartment Hotel Melbourne. We are sorry that your experience did not meet your expectations this time, especially for the pool being out of action during your stay. Please allow me, on behalf of the team, to express our apologies for any inconvenience caused. I am glad to advise you that the swimming pool is now back in action.
In regards to your comments about the apartment you stayed in, could you kindly contact me? My email address is ssun@adinahotels.com.au.
On the other hand, we are glad to hear that the team were friendly and offered their assistance to you during your stay.
Thank you one more time for your review and I look forward to hearing from you.
Kind Regards
Samuel Sun
Assistant Hotel Manager