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Park Hyatt Melbourne: Traveller Reviews

5.0 of 5
1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Hotel amenities
Park Hyatt Melbourne
Ranked #12 of 200 accommodation in Melbourne
4.5 of 5 stars 359 Reviews
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359 reviews from our community

What travellers say about this hotel
  • Room service(13)
  • Club lounge(9)
  • Very comfortable(6)
  • Star hotel(6)
  • Great location(5)
  • Art deco(4)
  • St Patricks Cathedral(3)
Traveller rating
    210
    84
    31
    24
    10
Only show reviews for Family (33) | Couples (165) | Business (88)
Date Rating
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Park Hyatt Melbourne - Decadent”
5 of 5 stars Reviewed 8 February 2012

My wife and I stayed at this hotel as we had a wedding to attend in the city and the reception was being held here. We decided to spoil ourselves and have a grand king room, knowing that this was going to be a little more lavish than a normal room, we were still blown away by the size and decadence of the room. There was a king size bed (obviously) but the space around the room afforded a couch and chaise lounge as well as an airmchair. There was a dressing room with an abundance of closet space and a huge mirror and lighting for my wife to prepare her make up.

The bathroom was probably the highlight for myself as most hotels have tiny bathrooms with small baths and tiny showers. Whilst the shower here was not huge, it was larger than normal, but the bath was enormous. In fact it was large enough for both of us to enjoy a soak with room to spare whilst we had a glass of wine and watched the television that was also in the bathroom. Added to this there was a seperate toilet which gives a bit more privacy.

The service at the hotel was exceptiopnal and we have discussed going back there again in the future as we had a fantastic time. Only downfall was the view as we had a room that faced the inside of the hotel and I can only imagine how nice the views externally would have been.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sholto Smith, General Manager at Park Hyatt Melbourne, responded to this review
14 February 2012
Thank you for your rave review about Park Hyatt Melbourne on Trip Advisor!

It is evident both you and your wife enjoyed your stay with us while you attended the wedding of your friends.

I was very pleased to read too how much you liked our bathrooms! The latter certainly a great asset to our hotel and your description of the actual bath (room for two) television which can be viewed from the bath etc, are all spot on!

Please contact me when you plan to return so that I can personally look after your accommodation requirements. I would ensure you receive a room with what I would hope you would also deem to have a better view! Rest assured the bathroom would be as good as they are all amazing here!

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
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Sydney
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Stunningly beautiful”
5 of 5 stars Reviewed 5 February 2012

We stayed here for 5 days, and just loved the luxury!! The rooms were large and clean and very well appointed!! The spa was amazing! Te in-house food was really yummy and the cocktails down in the bar were to die for! The art on show was spectacular ! I would stay here again!

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sholto Smith, General Manager at Park Hyatt Melbourne, responded to this review
14 February 2012
Thank you for writing such a glowing review on Trip Advisor!

It is evident you really enjoyed your five days in our hotel and I like the fact that you highlighted things like the spa and indeed our artwiork. Not forgetting of course the cocktails in the bar. Yes indeed, the latter a certain bliss!

I would hope you will perhaps, in the not too distant future, return and when you do I would insist on your contacting me so that I can personally look after your accommodation requirements.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Showing its age”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Park Hyatt Melbourne was THE Hotel several years ago when it opened; its now over ten years old and its showing its age. To keep it at the top and its Park Hyatt status it probably needs to be closed likes its Sydney sister property and get a face lift! The location, East of Melbourne City Center (well at the edge) is convenient to the MCG or Rod Laver Arena, Carlton & Fitzroy. There are newer hotels that have opened or older hotels that have been renovated and this hotel no longer holds the distinction of being Melbourne's most prestigious. Don't get me wrong, its still a lovely hotel with large rooms; make sure you get a good deal.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sholto Smith, General Manager at Park Hyatt Melbourne, responded to this review
14 February 2012
We appreciate your taking the time to post comments on Trip Advisor.

While I can see you enjoyed most aspects of your stay is is evident that you were not completely enamored with our hotel, or for that matter, its facilities. You are quite right in that our hotel has been open for a little over one decade. That said and due to the quality of our fixtures and fittings, we prefer to continually restore what we have. The latter actually something we do on a daily basis through that of a thorough maintenance programme. These being, continual maintaining of the wood work, marble floors, leather surfaces, upholstery and so on and so forth. Of course these things take time but I can assure you they are areas that are being addressed.

We are also always looking at improving on our in-room technology and offerings with the latest additions being iPod docking stations and Nespresso coffee machines.

I trust you will return and should you decide to do so then I would welcome you to contact me directly so that I can personally look after your reservation. Please note all of my contact details below.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Excellent”
5 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

We were booked in here by my new mother-in-law for a mini honeymoon on our way back to NZ and it was fabulous, luxury. My husband put it well when he said I feel like I'm James Bond! The staff were fantastic, the location and the room could not be improved on. We had a fabulous stay and loved every minute of it.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sholto Smith, General Manager at Park Hyatt Melbourne, responded to this review
30 January 2012
Thank you for your great comments post your recent stay here at Park Hyatt Melbourne on Trip Advisor.

Delighted to hear that you enjoyed your time here and that you found our staff to be fantastic. I will ensure your comments are shared with them too!

Please let me know if you plan to return so that I can personally look after your accommodation request.

Please do not hesitate to contact me if I can be of further assistance to you.

I write this trusting you are well.

Best regards,

Sholto
_________________________________________
Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
East Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com

________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice and Quiet with Great Views”
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

We stayed 4 nights in a Club King Deluxe, visiting for the Australian Open, we had a perfect view of Rod Laver Arean. Perfect walking distance to all sporting venues. The room was spacious and our sons rollaway bed did not take any space away to the living. Bed was comfortable, amenties abundant with good coffee in the room. Large shower, in fact large bathroom for the whole family. Club Lounge is worth the extra for quiet dining/drink and the evening canapes a great selection, better than many lounges I have used around the world. Room service was efficient and we ordered dessert most nights and had the same gentleman deliver it who was very pleasant and professional. All staff were pleasant, housekeeping were so discreet with room cleaning, done twice a day but we never saw them. Afternoon tea in the lobby was a nice touch on our last day. Utilises the 25m pool which was fantastic enough room for 4 people to swim laps at once which is plenty of room. Gym was large and always machines available to choose from at anytime. Played tennis on the roof top court which although short on backline space was still fun. Alround a great trip made greater by fantastic hotel.

Room Tip: Pay the extra and book a Club Room it is worth it. We were on floor 16 and very quiet.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sholto Smith, General Manager at Park Hyatt Melbourne, responded to this review
14 February 2012
Thank you for taking the time to post such positive comments on Trip Advisor.

I was delighted to read how much you all enjoyed your time here at Park Hyatt Melbourne while you were here to attend the Australian Open. It is clear to see you were all able to enjoy most of our hotel's facilities and I thank you for listing them in such detail (coffee machine in room - Nespresso, large Shower, the 25 meter lap pool and indeed our gym). Not to mention of course your glowing comments in relation to our Park Lounge and High Tea in the Tea Lounge.

I certainly hope you will all return and insist that when you do you make contact with me so that I can personally assist you with your accommodation requirements.

I write this trusting you are well.

Kind regards,

Sholto

Sholto Smith (Mr)
Resident Manager
Park Hyatt Melbourne
1 Parliament Square, Off Parliament Place
Melbourne, Victoria 3002
Australia
Phone: +61 (0) 3 9224 1234
Email: sholto.smith@hyatt.com
_____________________________________________
Park Hyatt Hotels
Luxury is Personal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Park Hyatt Melbourne

  • Hyatt Melbourne
  • Melbourne Hyatt
Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Price range (per night):* 277 AUD - 474 AUD

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