We are Priority Privilege Members and booked a club room for 6 days. Check in was just okay. Although we had booked for 6 nights, but she could only see 2 nights. Spent some time looking for the other 4 nights, even though it was clearly written on my confirmation. Mistake in the bill on check out, and had to get a manager to sort it out. Once he stepped into the conversation it was sorted very quickly. The guy at front entrance (wears a bowler hat) was very friendly and helpful. He entertained us with a joke or two every morning.
Room cleanliness and housekeeping excellent with turndown service. We gratefully had room with street view, as I didn’t like the look of the rooms without. Size of the room and bathroom was fine, with walk in shower and bath.
The club facilities were adequate but some minor issues of inconsistent service and supplies niggled. There were only 3 tables available for breakfast, and if they were taken we then had to eat breakfast seated at a low armchair with a high table. It was very uncomfortable. On first 3 mornings were offered eggs with breakfast, on the last 3 mornings there were no egg offers at all. Evening canapes were cheeses and sushi, plus a chefs tasting plate, which was a nice treat. There seemed to be no attempt to replenish bar supplies as they ran out of Sauvignon Blanc for 3 whole nights. How could that happen in a major hotel? Felt the club lounge was understaffed and only as good as the personnel on duty.
- Also Known As:
- Intercontinental Melbourne The Rialto Hotel Melbourne
- Intercontinental Melbourne The Rialto Hotel
- Intercontinental Melbourne
- InterContinental Melbourne The Rialto Victoria
- Official Description (provided by the hotel):
- Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more less
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