On arrival we were upgraded from a twin to a triple. As stated in other comments, the bathroom is tiny and might be a problem for larger people or people with a disability. Watch when turning the tap on in hand basin, easy to get it all over yourself. There was also mould on some of the tiles in the shower and the tiles under the mirror and surrounding the toilet bowl needed a good clean. There is a shower curtain and the set up for this is rather odd. We had no problem with noise from the road, but I could hear people stomping around upstairs. Also when the sliding door closes for the bathroom has a slight gap, not a problem for us, but might be for some people. We only stayed one night. Is very handy to Southern Cross Station and from where the Sky Bus departs, which is why we close to stay here. Also close to free tram stop. We ate in the restaurant downstairs and was very impressed by the friendly service and good food. We didn't eat breakfast here. They also have complimentary newspapers, a nice touch. The only thing for sale was water, one chilled, one not. My son liked the idea that he could swing the tv around, so he could see it better LOL! Had everything we needed and if the bathroom had been cleaner, I would have scored it higher and I have reported this to the Hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2012
Dear iamsuey
Thank you for taking the time to write to us
It’s fantastic to hear how much you enjoyed your time with us and how friendly you found our team to be!
Please accept our apologies in regards to your bathroom, our housekeeping team are usually quite vigilant when it comes to steam cleaning the bathrooms on a regular basis so this is certainly something will be following up.
We hope to welcome you back real soon!
Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC