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Miller Apartments Adelaide: Traveller Reviews

4.5 of 5
16 Hindley Street, Adelaide, South Australia 5000, Australia
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Taste of SA
Miller Apartments Adelaide
Ranked #16 of 73 accommodation in Adelaide
4.0 of 5 stars 123 Reviews
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123 reviews from our community

What travellers say about this hotel
  • Rundle Mall(9)
  • Staff were friendly(5)
  • Bedroom apartment(3)
Traveller rating
    40
    44
    16
    10
    13
Only show reviews for Family (27) | Couples (45) | Business (24)
Date Rating
Cairns
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great place to stay”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

As I said a great place to stay, we left Adelaide 16 years ago but we always come back for a Holliday every summer, instead of relies or friends we have found staying in the city is so much more fun, we have stayed in numerous hotels over the years but for the money and fantastic location the Miller Apts win hands down.
Clean and tidy with very helpful staff, gym on the small side but at least they have one, room on the front on the third floor even on New Year Eve no problem with any noise,will be back next year and the only thing we will change, we will book an a executive one bed insead of a STD one bed just for that little bit of extra space as we always stay for at least 10 days, it's worth the extra few $.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JanBCairns about Miller Apartments Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millers Management, General Manager at Miller Apartments Adelaide, responded to this review
30 January 2012
Dear Guest
Thank you so much for taking the time to write a review of our hotel. Thank you also for your very kind comments of Miller Apartments Adelaide! It makes all the hard work by the team here worthwhile when I share comments such as yours with them.
Some people may be concerned that such an excellent lcoation means street noise may be a problem, but thank you for allaying these concerns in your comments. Good recommendation as well for guests who want just that little more room by booking our Executive Rooms. We do hope to have the opportunity to welcome you back to the hotel next summer (but hopefully before!).
Regards
John Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
2 reviews
3 helpful votes 3 helpful votes
“Do not go there”
1 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

When I arrived it was 45 degrees and I could not get parking as the receptionist told me the parking was full, drove around for 35 minutes and then when I eventually got parking I was advised there is one spot available for a ridiculous fee. Eventually when we got to our room the receptionist was more concerned if I was having party than organizing our check in. When we got to our room it was dark and dingy, very stale, the bedroom had no window and the only air conditioner was in the kitchen which was up the other end of the apartment and did not get to the bedrooms. View was terrible and balcony was dilapidated and you could not stand out there as it smells from the street below. It is in a very sleazy part of town, was asked for money, and not a place for 2 women to walk around and have dinner. Definitely not 4-1/2 star, I suggest do not go there. I have never written a review in my life but I feel if you charge for quality you should get it.

Room Tip: Any room with light would be nice
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lucybristow about Miller Apartments Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millers Management, General Manager at Miller Apartments Adelaide, responded to this review
23 January 2012
Dear Guest,
Firstly apologies for your experience at Miller Apartments Adelaide.
I have looked into your points and also the comments you made quite directly to reception upon arrival and there do seem to be some inconsistencies with the comments in your Trip Advisor review and the comments made in our Duty Manager's Log and also after speaking with our receptionist who checked you in. We take your comments very seriously however and I would be keen to speak to you further about your arrival and in-room experience.
I would also like to politely comment that our car parking is a cost of $18 overnight, which is actually very competitive for the Adelaide CBD, and that we also have many female travellers that regularly stay with us, and at all times feel very comfortable with our location, and they appreciate the advice our hotel team provides to ensure their safety.
As mentioned, should you have the time I would appreciate to speak to you further, and am contactable directly on 08 8113 1984.
Regards,
John Ryan
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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
“Loved It!!”
5 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

Great location, helpful, efficient staff, and excellent rooms. Everything you expect from a 4.5 star hotel! We will definately be returning to Miller Apartments.
Check-in was a pleasure, thanks to the fantastic receptionist and when we entered our room we were pleasantly surprised by the great facilities and little extras provided. We had a wonderful weekend away from home and can not wait to go back!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mel K about Miller Apartments Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millers Management, General Manager at Miller Apartments Adelaide, responded to this review
30 January 2012
Dear Guest
Thank you so much for taking the time to write a review of our hotel and also for your very kind comments about Miller Apartments Adelaide and we hope to have the opportunity to welcome you back soon.
Safe travels and thank you again
John Ryan
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Melbourne
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Terrible! We left after one night”
2 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

I have never published a negative review on Tripadvisor but this is definitely the worst "4.5 star" accommodation I have ever stayed at. How it got that rating is beyond me.

After reading the other reviews, I thought this would be a good choice in Adelaide CBD. We got a executive one bedroom apartment with parking for $155/night.

The check-in girl was very nice although obviously overworked. The reception and lift areas were very clean and pleasant. From the moment I entered the dingy car park and then entered the corridor my views changed. The corridors had very worn, dirty and stained carpet and the walls weren't much better.

After two minutes in my room, I advised reception that I would cut my three night stay down to one night (I moved to the Hilton - good choice!).

PROBLEMS WITH THE ROOM:
- stains all over the floor, couch, towels, facewashers etc.
- sticky carpets and floors.
- mould all throughout the shower and a filthy exhaust fan that had obviously never been cleaned.
- marked and battered walls
- stained and worn cutlery and crockery (limited supplies - eg. 2 spoons).
- the balcony that came with this executive room was very unpleasant - I don't think the windows and sills had ever been cleaned!
- amenities were lacking ie. only one soap, no shampoo and half empty body lotion.
- there were loud noises and doors slamming in the corridor starting at about 3am.
- the gym was worse than my home gym with only one treadmill, one bike and a few weights. It also couldn't be used between 8:30am and 6pm due to conferences.

We stayed on a Tuesday night, I would hate to stay on a weekend with nightclubs and the police station directly below the apartments.

I don't think these apartments have received any maintainance since they were built about 5 years ago. This is accommodation operating on a shoestring and I would not recommend it.

Room Tip: Higher floors would be further away from the busy street below but I wouldn't advise you to stay...
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Kath81 about Miller Apartments Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millers Management, General Manager at Miller Apartments Adelaide, responded to this review
11 January 2012
Dear Guest
Thank you for taking the time to share your experience on Trip Advisor. Firstly, sincere apologies for what was clearly a disappointing experience with us here at Miller Apartments. Yes, as you have correctly commented, reviews of our hotel and our overall guests' experiences have been overwhelmingly positive, with many regular guests choosing to stay nowhere else but with us. Being an "unbranded" hotel, word of mouth is extremenly important which is why your review is truly disappointing.
We have already commenced follow up with the relevant areas of our hotel, from our housekeeping team to our regular maintenance procedures, and rest assured action is being taken to improve in these areas. It is certainly not a regular occurrence that our gym is not available, and for this I sincerely apologise.
For your information, we have already embarked on rejuvinating some areas of the hotel, from our bathrooms, carpeting, to repainting the whole hotel (including guest rooms), to brand new curtains and soft furnishings in the rooms.
Again, sincere apologies, and thank you for highlghting these areas of concern. Should we have the opportunity to welcome you back to the hotel, we would do our best to show you why we are so proud of Miller Apartments Adelaide. Please let me know should you wish to do so and I would personally ensure you were looked after.
Regards,
John Ryan
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Better than I had expected”
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I booked the VIP package, thinking I would only get a plain and simple room with a spa.
When I walked into the room, I discovered that the room was very spacious, there was a nice big bathroom, a SECOND bedroom with an EN SUITE, and some pretty smelling bath salts in the main bathroom.
We also had our own private balcony, with a little table and two chairs, (no view, but that was ok). The room in general was huge, I can't believe how little I paid for it.
The beds were oh so comfortable, I had no issues with any sounds from outside... There was also complimentary coffee (not instant, but the real stuff) and a little carton of fresh milk.
It was such a wonderful room, I really look forward to staying there again very soon!

The only downside was that there was only one air conditioner in the entire apartment, and it was a really warm day and night, so we had to sleep with the door open.

Other than that, it was a fantastic night!

Room Tip: Book via www.lastminute.com.au for REALLY cheap rates!
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Miller Apartments Adelaide

  • Miller Apartments Hotel Adelaide
  • Adelaide Miller Apartments Hotel
Address: 16 Hindley Street, Adelaide, South Australia 5000, Australia
Price range (per night):* 133 AUD - 273 AUD

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