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Adelaide Royal Coach: Traveller Reviews

4.5 of 5
24 Dequetteville Terrace | Kent Town, Adelaide, South Australia 5067, Australia (Formerly Royal Coach Motor Inn)
Hotel amenities
Adelaide Royal Coach
Ranked #25 of 73 accommodation in Adelaide
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    5
    12
    8
    3
    2
Date Rating
Renmark, Australia
Senior Contributor
44 reviews 44 reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
“Helpful staff, clean hotel but badly in need of updating”
3 of 5 stars Reviewed 27 December 2011

On arrival, the receptionist was very friendly and helpful and as we'd requested a quiet family room moved us to a Spa Suite at the back of the hotel which was really roomy and quiet.

The hotel is generally clean with quality towels and bath robes, but the decor is mainly from the 1970'2-80's which is a real shame. The pool was clean enough but a little dark and dingy. The outdoor sitting area does need a clean as there were innumerable cigarette ends and a bottle near a sun lounger.

OK for a nights stay but I wouldn't want to really stay longer.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Warren, General Manager at Adelaide Royal Coach, responded to this review
30 January 2012
Thank you for taking the time to write a review. We pride ourselves on the level of service we offer our guests and it is great to hear that your requests were met. Your feedback is appreciated as it helps us to ensure that we maintain our property to the highest possible standard. The cleanliness of the outdoor sitting area has been addressed as this is not the quality we strive to achieve. We are pleased that you enjoyed your stay overall, and do hope we have the opportunity of welcoming you back.
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Melbourne
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Claims to be 4 star BUT....”
3 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

Staying in room 220, reasonable rate and not bad overall with a lot of potential with better management but..
Good - Housekeeping does a good job with the basics, clean, well presented, reception polite and friendly convenient location and onsite parking.
Bad - Let down by what appears to be long term inattention to basic room maintenance...door handles coming off, loose tapware in bathroom, sticky doors, water dripping down from aircon above during night making sleep very difficult (reported but not attended to), Roof top (staff?)relaxation area outside my window has dirty glasses and empty beer bottles left there unattended for at least 3 days so far.

Room Tip: Request a room that doesn't have a window over the conference area and a room that does not face...
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Warren, General Manager at Adelaide Royal Coach, responded to this review
5 December 2011
We pride ourselves on the quality of service and facilities we provide at the Adelaid Royal Coach and welcome feedback to ensure that we maintain our property to the highest possible standard. I thank you for bringing to our attention specific maintenance issues that need addressing, and can assure you that these areas will be reviewed immediately. We are pleased that you enjoyed your stay overall, and do hope we have the opportunity of welcoming you back, on your next visit to Adelaide.
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Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
“Excellent Hotel!”
5 of 5 stars Reviewed 20 November 2011

I stayed there for 4 nights. The hotel was busy with booking but the service was excellent. I love my stay there, they have great food great room service. As they say good things comes in small packages. No reception after 11pm but there is always a night guard who is always there for assistance. He is helpful! I love everyone at that hotel except one lady, I believe is the manager who kinda didn't want me to stay there. Though she was very professionally well behaved but somehow I got that feeling. I had to move out due to lack lack room extension. It has a small bar and seriously great food restaurant for a fraction of a price! I love my stay there and will definitely recommend friends and family to choose it, when going to adelaide. Worth the money spent and with impeccable top end service quality. I get the feeling that everyone in that hotel do whatever they do by heart and not for the sake. Except that manager. Also there is a gentleman at the reception who I believe is only man in the reception. He was just fantastic, he took my reservation before I left for Adelaide. His service is top class nothing less. He was helpful and very kinda with the service he provided. I really appreciate his generous help and his impeccable service. Maybe a little small, but compact and fitted with all necessities that travellers usually need. It's like a staying in a smaller version of a 5* hotels. It has a swimming pool though due to lack of time didn't get to enjoy a jump in the pool. They also have spa but also didn't get to enjoy it either. Have clean laundry. It's about $8 for wash and dry. Do not choose a room on level 1. Level 1 rooms are very close to laundry and also it's at the entrance of after midnight entry. Can be quite a distraction.

Room Tip: Choose a room on the 3rd floor which is far from the roads and also the bar so less noise, not that...
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  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kelly Warren, General Manager at Adelaide Royal Coach, responded to this review
22 November 2011
Thank you for your glowing review. We have a loyal and professional team who make it their job to ensure each and every guest has an enjoyable stay. We look forward to welcoming you back on your next trip to Adelaide and are very pleased you will recommend us to others.
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Adelaide, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Shut-up Housekeepers!!!”
4 of 5 stars Reviewed 31 October 2011

We had a very enjoyable stay at Royal Coach, the room was very nice, clean, good size, everything we were after for an overnight stay. We even had a late checkout of 11am - however, what is the point?? At 8am on a Sunday morning after attending a late wedding the night before, we were awoken by the housekeeping staff. They were out in the corridors - yelling down the corridors to one another about cleaning products, towel numbers and I think one of them even managed to drop a tray of cutlery or dishes. The noise was incredibly loud. My partner and I were then wide awake, gone was our sleep-in on a very rare weekend away for us, thus creating too rather disappointed and tired people.
The guests really dont need to hear the discussion between the housekeeping ladies of who gets paid how much on Sunday rates, who was called in and who was away. This was heard through the walls and door!!! Management should take it to task and remind these women just how loud they really are!!! Shhhh please.
We probably would stay there again, as it was nice and catered for all we needed, but I wouldnt do it for a relaxing time-out weekend.

Room Tip: check in early if you have a car. Car spaces are limited.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Warren, General Manager at Adelaide Royal Coach, responded to this review
7 November 2011
Thank you for taking the time to post a review. It is goal to ensure each and every guest has a relaxed and enjoyable stay with us and I was disappointed to learn that we failed to deliver on this occasion. Please know that I have personally followed up your comments with the Housekeeping department. We look forward to making your next stay more enjoyable.
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Waikerie
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Royal Coach”
4 of 5 stars Reviewed 26 September 2011

We found the staff friendly, efficient, very obliging and the rooms were clean and well serviced. We would have enjoyed a longer stay but were only able to be there for 1 night. Close to city nice walk through lovely park.Definetly recommend to anyone wanting a great place to stay.

Room Tip: Rooms to back would be quieter but any room would be o k all set out nicely.
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Warren, General Manager at Adelaide Royal Coach, responded to this review
4 October 2011
Thank you very much for your review. We have a wonderful team here at the Adelaide Royal Coach and it is always lovely when there efforts are rewarded by such positive feedback. We look forward to welcoming you back for a ‘longer stay’ in the near future.
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Additional Information about Adelaide Royal Coach

  • Royal Coach Hotel
Address: 24 Dequetteville Terrace | Kent Town, Adelaide, South Australia 5067, Australia (Formerly Royal Coach Motor Inn)
Price range (per night):* 113 AUD - 274 AUD

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Adelaide Royal Coach
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