We travelled to Hamilton Island for 5 days from 19.12.09, the island is beautiful, the staff great and very friendly. We were disappointed with the accommodation on the first floor of the east building of the Whitsunday Holiday Apartments, the floors felt sandy all the time, even when freshly cleaned when we checked in and after the room was serviced three days later, when you lay on a bed you had to brush sand off your feet first. The apartment has a small kitchen but very little cookware was available, it would have been impossible to cook much for a family of 4 including two teenage boys. The décor was very dated with the light above the dining table hanging by the wires, it didn’t look very safe. For a few days the apartment above us must have had small children staying in it as we could hear them running around and we were concerned that our boys might be disturbing the couple next door to us.

Hamilton Island itself was beautiful and a great place to go with teenagers, they loved the free non motorised water activities, the free shuttle buses work well but we learnt which bus stops to go to catch them as it was very busy and buses were often too full to take passengers. The main problem with the buses is the 45 minute wait for the next bus from the Golf Driving Range area.

Overall we had a good holiday but would have tried the Reef View instead if we had known more about the apartments, the kitchen was not worth having and the room did not make you feel that you were staying somewhere really nice, which you expect to feel when you pay $2270 for 5 nights accommodation (It was not peak season for our stay)

Stayed for four nights with my family, including two young children. We absolutely loved Hamilton Island but were very disappointed with the accommodation we chose.

The Good

Well organised pick up from the airport.
Staff were helpful and efficient when asked for something.
Gardens are wonderful.
Access to pools and other facilities (such as non-motorised water activities). Pools are plentiful and beautiful.
Breakfast included in price at numerous locations across the island, we loved the view and the atmosphere at Sails restaurant for breakfast.
Air-conditioning in room worked great.

The Bad

Expensive, but you have to expect that on an island resort.
The room itself felt grubby right from the beginning of our holiday.
No carpets on floor in bedroom.
No dishwasher (which I would expect for the price being paid).
Noisy plumbing that made loud "clunky" noises at all hours of the night.
Room only serviced every three days, with the outdoors being the main activities on the island and the consequential amount of dirt being bought into the room and the extra showering being done, this really needed to be done more often. (Extra towels were available on request).

If you were planning on doing nothing else but sleeping in this room it would be perfectly acceptable, but then you could pay less and book a hotel room rather than an apartment.

Our largest complaint was the lack of choice of apartment style accommodation on the island. We have since discovered more about the privately rented houses/apartments available and if we went back to Hamilton Island we would follow up this avenue.

Overall, we loved Hamilton Island, but hated going back to our accommodation each day.

My two children aged 12 & 15 and myself have just returned from a fantastic 4 nights staying in the Whitsunday apartments. We chose to stay there instead of the reef view hotel for the extra room and it was good having a lounge and kitchen area. The balcony was huge and I would never get tired of that view! Just beautiful on the 5th floor.
On Hamilton you can do as much or as little as you like and the kids enjoyed the go-karts, tubing and para sailing. The prices were what you would expect to pay on an island. The kayaks were free and we were lucky to see a big turtle one day just off shore. We hired a buggy one day but the free shuttle buses were great to get to the marina side of the island where most of the shops are.
We went on the half day trip to Whitehaven beach which was just beautiful.
We ate at Sails restaurant and the Steakhouse, both delicious and our breakfast was included every day at at the reef view hotel or koala gallery. Huge and yummy!
I would definately recommend Hamilton Island for families as there is so much to do or just laze by the many pools. We had perfect weather in September.

August 24th 2009

My husband and I chose to stay at the Apartments as opposed to a hotel just to give us a bit more room and the choice of dining 'in' if we wished. We did some research prior to booking and discovered that some of the rooms had recently been renovated. Of course it's all personal taste and whether you're bothered or not but we thought if we can secure one it would be so much nicer.

I found their direct phone line on their web page and spoke directly to their reception. We of course were not sure whether we would be lucky but our room was on the top floor and had been updated. It made a tremendous difference to us as we were aware that the apartments were graded as 3 1/2 stars and we liked 4 star upward - who wouldn't? We did have a peek in one of the rooms on a lower floor and believe me they were very old fashioned.

All the apartments have the same design and layout but having a renovated one meant that all furnishings and fittings were modern. The lounge/dining area was very roomy and led out to the balcony. Our modular sofa was extremely comfy as was the armchair and footstool. A great place to lounge and watch a DVD on the walled plasma TV. They had a channel devoted totally to the island explaining about all the activities, shops, restaurants etc. that went on around the Island.
The kitchen was at the other end and was compact but had everything you needed. We cooked two meals during our stay and felt a bit guilty when we left the dishes in the sink and found they had been washed, dried and put away by room service the next day.

The bedroom was off the lounge and had a king bed, wardrobe and a kind of day bed. This had drawers underneath that were deep and roomy to put folded clothes in. Opposite the bed was an alcove with a basin and shelves and also the hair dryer.
We also had a smaller plasma TV and DVD player that came in handy when we decided to watch a movie late one night.
The en-suite was off the bedroom and again very functional ,clean and fresh.

The balcony was were we spent most of our time when in the apartment. It was quite big having a table and four comfy chairs and two loungers. Being on the top floor the view was magnificent. It was panoramic and simply breathtaking. We overlooked Catseye Beach that went on forever to the Whitsunday Island in the distance.
We enjoyed a few glasses of wine out there. One thing you are warned about is the birds that land on the railings looking for food. They were beautiful rainbow lorrikeets and crested cockatoos. Very friendly and fantastic to watch as they swooped in front of you. We made only one mistake, once. We forgot to close the sliding door when we left one morning. When we got back later the room was full of birds enjoying a feast on bread, crisps and anything else they could find. They did leave a mess but it was quite funny really just watching them. Never made that mistake again!

There was a laundry on three of the floors. Although I don't like to think about washing when I'm on holiday it did come in useful a couple of times. We put a wash on on the way to breakfast and picked it up on the way back. You could use the drier if you wanted but we chose to hang everything on a clothes drier on the balcony, dried before the end of the day. And the iron and ironing board came in handy.

We had breakfast included in our package and this was a short stroll to the Reef Hotel next door. It was a full on buffet and you could just keep eating and eating!

There was a lovely tropical swimming pool just outside, amongst the gardens. But you could also use the Reef's pool if you wanted. There was also a pool close to the beach. But wherever you wanted to go the Apartments were in easy reach to everything.

We would certainly go back and definiately recommend it as a place to stay if you wanted more than a hotel room but with hotel facilities.