My husband and I stayed for 4 nights / 5 days at Beach Club at the end of March, this was our first trip to Hamilton Island, we were celebrating an anniversary.
As others have mentioned we were met at the airport and taken back to the hotel to check in while a staff member collected our bags and delivered them to our room. Check in was done in the restaurant with a mock-tail and a snack. While we don't expect special treatment this was a very nice touch.
The main areas of the hotel are great, the lounge / bar and restaurant areas are well presented modern and well run. The slight disappointment came when we were shown our room. We had an upstairs room and as others have mentioned it was tired and in need of refurbishment. The lounge cover was marked and stained and the furniture well in need of replacement. Having said this, once we settled in we enjoyed our stay, I just think that the amount that is being charged to stay here is not reflected in the rooms. I am sure they are in the planning process for refurbishment but at present are below par.
Breakfast was included in our stay which was fantastic, the hot food is cooked fresh with specials every morning, we also dined at the restaurant poolside for dinner one night which was also wonderful, kudos to the kitchen staff / chefs, I would definitely recommend eating here, also to Bridget who looked after us on a couple of occasions in the restaurant.
The staff at Beach Club that we came in contact with were fantastic, most are young, quite a few were from overseas on working holidays but all were very well trained and generally seemed happy to be working there which shows that management is doing something right.
Beach Club is in the best location on Catseye Beach but having said that we were a little disappointed in the beach itself, not the best I have seen. When the tide is out it exposes what seems to be concrete rubble, hopefully not dumped there when they built the imposing Reef View Towers that are located directly behind Beach Club across the road. The area of beach in front of Beach Club is supposed to be for adult guests only but nobody seems to abide by this so we did have an afternoon shattered with a screaming child.
The pool at Beach Club is located directly in front of the restaurant, this seems to be common on the island as other restaurants overlook pools as well. I think you have to be very comfortable in your body to swim and lounge in the sun while your fellow guests are eating a meal with you as the view.
We did enjoy our short break, I just wanted to give an honest review. The staff at Beach Club were what made it an enjoyable stay.
Would we return, probably not but this has more to do with Hamilton Island itself, the reef View towers reminded me of the Gold Coast which I am not a fan and I had the overall impression that I had landed on the old TV series " Fantasy Island ".
We have friends that love the Gold Coast and loved Hamilton Island when they stayed many years ago so it really is just a matter of personal opinion at the end of the day.