As a first time holiday location a few years back, I was surprised at how amazing Daydream Island resort and spa was. So much so that I suggested it to everyone as a must do over travelling to overseas locations for sun and fun. However, the second time around I am saddened to say I cannot say the same.
Firstly, on arrival we were greeted by one member of staff, who was lovely, but seemed quite frazzled and disorganised. We got our room keys and wandered off to organise dinner, looked at the Food Plan sheet, and to our dismay, our first night on the Island was going to have to be spent in an expensive "Italian Buffet", which was the last thing we had felt like doing on our first day of our holiday. So I thought to myself, no problem, we can head over to Mermaids restaurant, or the Fishbowl Tavern, only to find that neither of them were open, to be replaced by a Call and Collect Take Away option. So instead of a nice meal in paradise, I found myself chewing on a $22 steak sandwich for 20mins only to give up and throw it in the bin. Some first impression. I understand there is a plan for opening times which was given to us ON ARRIVAL, but not mentioned on the website when looking to book the holiday.
Secondly, we had booked 4 nights in succession, followed by 4 additional nights, which were to be spent in the same room as part of a deal. Even though several reminders had been made to the staff at the front desk, on the 4th day we were handed a bill as we went to breakfast, at which we explained the situation again, and headed off to breakfast. After breakfast and a nice swim, we head back to the room and were unable to get in. The cards had been cancelled. I walked down to reception, let them know what was happening and was given two new cards to use in the room. Walked back to the room, and was again unable to gain access. I went back to reception again. I was told the cards would now work, so I went AGAIN back to the room, only to be denied again. When I got back to reception, I was given two new cards again and maintenance was sent to check out the swipe reader, and I told reception it was reading the cards because the red light was showing as denied. I got back to the room and finally was able to enter.
Another small note, which I feel should be addressed, is the pool towels. They were quite rough and very unpleasant to use or lay on the deck chairs. Which were scarcely found at one end of the island, and which were apparently "unable to be requested because "nothing was open down that end of the island". For instance, Fishbowl Tavern and Gilligans healt hut and bar.
Lastly, and most importantly, I would like to say that our stay was thouroughly enjoyed, as I am definitely not one to let anything get in the way of that, and I have to give notable mention MOST of the staff on the island. They were extremely friendly. Special mention to the staff at Mermaids restaurant, definitely facilitated a great meal and experience all round with excellent customer service.
When considering my next holiday, and when suggesting to others, I will sadly be steering clear of Daydream Island. It just isnt what it used to be, or proclaims to be.
Great holiday dented by a few things, but definitely came back relaxed and happy. I just hope people dont expect too much when heading out there, as I had spoken to many on my holiday and not a one was happy with the eating arrangments, or the fact that their holiday resort seemed to be only half opened to their needs/wants.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 February 2012
Dear Guest
Thank you so much for the feedback from your recent stay on Daydream Island. It is certainly disappointing to hear that Daydream did not meet with your expectations.
Our restaurants; as you point out; open on various days during a guest stay and this is conveyed to our guests once on island by the Outlet Operating Schedule. This practice has been in place for many years; we endeavour to have our guest enjoy a variety of our outlets.
I apologise for the issue with regard to gaining access to your room, unfortunately from time to time technical issue with the mechanics of a door do occur, for this inconvenience I do sincerely apologise.
We would like the opportunity to welcome you back to Daydream, as we have every confidence your experience next time around will be extremely positive.
Thank you again for your feedback.
Kind Regards
Warren McCorriston
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC