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Jupiters Townsville Hotel & Casino: Traveller Reviews

4.5 of 5
Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Hotel amenities
Jupiters Townsville Hotel & Casino
3.5 of 5 stars 94 Reviews
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94 reviews from our community

    Trip type
Traveller rating
    21
    37
    22
    8
    6
Date Rating
Brisbane
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Great views and atmosphere”
4 of 5 stars Reviewed 18 February 2012

IThis was my 3rd stay at this hotel over the last 6 months. The hotel is in a central location with the Ocean view rooms facing out to Magnetic Island, beautiful views.The Deluxe rooms are worth the extra money, and have been recently refurbished The Bathrooms are very clean and well presented. Highly recommend the buffet dinner at the in house Aqua Restaurant, fresh seafood and lots of variation to cover all tastes. Suggest you book as it is also popular with the locals. Breakfast is in the same location and just as good. A separate bar away Nice pool and grounds. A 15 minute walk or $10 cab ride to Palmer street which also has a number of restaurants and bars.

Room Tip: Request a room on the higher levels to take in the magnificant views of Magnetic Island.
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gold coast
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Jupiters Townsville”
4 of 5 stars Reviewed 11 January 2012

Surprisingly not many other choices in Townsville. Great location with the Ocean view rooms facing out to Magnetic Island, beautiful views.
The Deluxe rooms are worth the extra money, being much more comfortable and refurbished. The Bathrooms are very clean and well presented.
Room service choice is limited, but there are restaurants to choose from

Room Tip: Go the Deluxe option
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
14 February 2012
Thank you for your recent review and thank you for choosing to stay with us here at Jupiters Townsville. It was a pleasure to read you enjoyed our recent renovations to our Deluxe level rooms, we are currently working hard on making improvements to our hotel rooms with complete refurbishments, and we have plans to complete the remainder of the levels in the very near future. I look forward to hearing from you if you choose to stay with us at Jupiters Townsville again.
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Townsville
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Birthday Weekend”
4 of 5 stars Reviewed 9 January 2012

Took advantage one of the Smoking Hot Summer Deals offered at Jupiters Townsville on the weekend to celebrate my husband's birthday. It included overnight accommodation with a king bed, a hot buffet breakfast for two adults in Aqua Restaurant, two $5 Match n Play Casino Vouchers and a $50 Food and Beverage voucher which we spent in Spin Cafe. Great value at $185 for the lot.
Our dinner in Spin Cafe was very good and we accompanied it with a lovely bottle of sauvignon blanc which was the only extra cost to us. We then headed for the casino area which resulted in a win before going up to our room where the bed was unbelievable comfortable. Breakfast in the morning had a wonderful and varied selection of foods, but the freshly made omelettes with your choice of filling are definitely high on my list.
The only negative was the fact that we had asked for a non-smoking room, but had to take one in the smokers section as there was none available in non-smoking with a king bed. The room was fine, but when you went into the corridor to go down in the lift, the smell of smoke was very heavy

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Everything it promised to be!”
5 of 5 stars Reviewed 6 December 2011

Jupiters Hotel offered location and it certainly delivered that and magnificent views as well. While the property is not new it certainly was clean, well presented, and the front desk staff were very helpful. The buffet dinner represented great value for money - perhaps too great as it was very busy. The same area formed the breakfast dining venue and that was a more peaceful experience. All round the property provided great value for money at a perfect address.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
6 December 2011
Thank you for taking the time to share your thoughts on your recent visit to Jupiters Townsville.
We firmly believe feedback is the most important way to identify where we are performing well and where we need to improve, all in all we want you to have a great experience every time you visit us.
Again thankyou for taking the time to let us know and we hope to have the pleasure of welcoming you back to Jupiters again soon.
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Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Jupiters still OK”
4 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

I have been staying here for years and yes it did get very tired

The new executive rooms, however, are great, the service is good, the food (not Aqua) is good.

I received a welcome back gift of some crownies in an ice bucket and some chips which was a nice touch.
I am not sure if all rooms have been refurbed and it is perhaps worth asking to have a refurbed room
(with a magnetic island view of course )

Over all a nice clean hotel with good service and food

Room Tip: Ask for a refurbed room facing Magnetic Island
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
24 November 2011
Thank you for choosing to stay with us at Jupiters Townsville again. It is great to see we are continuing to meet your expectations and that you are consistently enjoying all that we have to offer.
I loo forward to hearing from you after your next Jupiters experience.
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Additional Information about Jupiters Townsville Hotel & Casino

  • Jupiters Townsville Hotel
  • Jupiters Hotel Townsville
  • Jupiters Townsville
Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Price range (per night):* 159 AUD - 312 AUD

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Jupiters Townsville Hotel & Casino
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