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Jupiters Townsville Hotel & Casino: Traveller Reviews

4.5 of 5
Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Hotel amenities
Jupiters Townsville Hotel & Casino
3.5 of 5 stars 94 Reviews
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94 reviews from our community

    Trip type
Traveller rating
    21
    37
    22
    8
    6
Date Rating
Townsville
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Birthday Weekend”
4 of 5 stars Reviewed 9 January 2012

Took advantage one of the Smoking Hot Summer Deals offered at Jupiters Townsville on the weekend to celebrate my husband's birthday. It included overnight accommodation with a king bed, a hot buffet breakfast for two adults in Aqua Restaurant, two $5 Match n Play Casino Vouchers and a $50 Food and Beverage voucher which we spent in Spin Cafe. Great value at $185 for the lot.
Our dinner in Spin Cafe was very good and we accompanied it with a lovely bottle of sauvignon blanc which was the only extra cost to us. We then headed for the casino area which resulted in a win before going up to our room where the bed was unbelievable comfortable. Breakfast in the morning had a wonderful and varied selection of foods, but the freshly made omelettes with your choice of filling are definitely high on my list.
The only negative was the fact that we had asked for a non-smoking room, but had to take one in the smokers section as there was none available in non-smoking with a king bed. The room was fine, but when you went into the corridor to go down in the lift, the smell of smoke was very heavy

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Everything it promised to be!”
5 of 5 stars Reviewed 6 December 2011

Jupiters Hotel offered location and it certainly delivered that and magnificent views as well. While the property is not new it certainly was clean, well presented, and the front desk staff were very helpful. The buffet dinner represented great value for money - perhaps too great as it was very busy. The same area formed the breakfast dining venue and that was a more peaceful experience. All round the property provided great value for money at a perfect address.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
6 December 2011
Thank you for taking the time to share your thoughts on your recent visit to Jupiters Townsville.
We firmly believe feedback is the most important way to identify where we are performing well and where we need to improve, all in all we want you to have a great experience every time you visit us.
Again thankyou for taking the time to let us know and we hope to have the pleasure of welcoming you back to Jupiters again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Jupiters still OK”
4 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

I have been staying here for years and yes it did get very tired

The new executive rooms, however, are great, the service is good, the food (not Aqua) is good.

I received a welcome back gift of some crownies in an ice bucket and some chips which was a nice touch.
I am not sure if all rooms have been refurbed and it is perhaps worth asking to have a refurbed room
(with a magnetic island view of course )

Over all a nice clean hotel with good service and food

Room Tip: Ask for a refurbed room facing Magnetic Island
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
24 November 2011
Thank you for choosing to stay with us at Jupiters Townsville again. It is great to see we are continuing to meet your expectations and that you are consistently enjoying all that we have to offer.
I loo forward to hearing from you after your next Jupiters experience.
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Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Great location”
4 of 5 stars Reviewed 18 November 2011

Great weekend break, room overlooking coral sea. Good choice of restaurant, casino if you want a sidebet. Walking distance to city. Ferry to tropical island.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 1vnlover about Jupiters Townsville Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
24 November 2011
Thank you for your review of your recent Jupiters Townsville experience. We firmly believe feedback is the most important way to identify where we are performing well and where we need to improve, all in all we want you to have a great experience every time you visit us.
Again thankyou for taking the time to let us know and we hope to have the pleasure of welcoming you back to Jupiters again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Rooms are tired”
4 of 5 stars Reviewed 12 November 2011

The Hotel is in a nice location but I think they need to refurb the rooms, The cleanliness was of a high standard but the bathroom had that 90's feel about it. It would have been nice if they opened the bar out near the pool in the afternoon, or at least had a waiter there to take drink orders, as it is a nice place to relax after work. They could try and do the same for breakfast as you could only have breakfast in your room or in the restaurant.

Check in was excellent and the staff person was very helpful as I needed to organise some dry cleaning.

It would be nice if they provided free wifi in the rooms.

Room Tip: They have an unusual floor numbering system. The looby is the 3rd floor, then the next floor is call...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Queenslander1234 about Jupiters Townsville Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
24 November 2011
Thank you for your recent review, your feedback is very valid and we appreciate all of your suggestions. I can assure you I have forwarded your comments on to the relevant departments and department managers. with regards to your review of our rooms, we understand your frustrations with the outdated appeal, we are currently in the midst of renovation and remodelling our hotel rooms, we recently completed our 12th floor with full redesign of the bathrooms. We are currently renovating our 10th floor with the remaining floors to be completed in the very near future.
Again, i thank you for taking the time to leave your review and I look forward to hearing from you after your next visit to Jupiters Townsville.
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Additional Information about Jupiters Townsville Hotel & Casino

  • Jupiters Townsville Hotel
  • Jupiters Hotel Townsville
  • Jupiters Townsville
Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Price range (per night):* 159 AUD - 312 AUD

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