I was only there for one night, but my experience was all a pleasure - from the phone call to pre-book to checking out. I booked a 'refurbished' room which even had a mini kitchen (sink, small refrigerator, kettle, toaster, microwave, and electric frypan, plus cutlery and crockery). Everything was spotlessly clean and in good order, rooms lovely and airy - not too small - but with good blockout curtains by the door. The bed was very comfortable, although next time I'll remember to ask for an extra blanket because I really feel the cold more than most people. The bathroom was nice - good lighting and ventilation - and plenty of lovely hot water in the shower! They went out of their way to be helpful and to ensure my stay was comfortable and pleasant.