Stayed in 1b/r apt 809 overlooking Palmer Street which we liked as high enough to see over the tops of the roof tops etc Very modern large enough apt. Flat screen TV all mod cons in kitchen etc. We had a small issue with a smell in the kitchen which was immediately attended to. The one thing that we really like & wish more apartments were the same is the 2 doors to the bathroom accessed from the lounge/kitchen areas not just one from bedroom. Location to restaurants on Palmer is excelent also only a short 10min walk over the foot bridge to the Mall & the Cowboys RL Club We have stayed @ the Quest on previous trips but will not hesitate to stay @ The Oaks Gateway. Reception staff very friendly & helpful.

My room was one of the hotel rooms as opposed to the apartments and was only a 2 night stay. It was a very comfortable room with indoor and outdoor sitting areas. The 25m pool was pleasant to use although being in the tropics in January the water was too warm.

My only complaint was that the TV was very small.

Some tips for others 1. There is no restaurant on the premises so room service is non existent. 2. They have a small laundry on the 2nd floor (2xwashers and 2xdryers) which were very handy, they say it is open for 8am-8pm but I used it on my way out to the pool (pre 8am) without any problem.

Our family of 5 adults (Grandma & family) spent two nights over the Xmas period in a two bedroom apartment. Our check in was prompt and Donna on front reception was pleasant. We arrived before check in time and it was no problem. The room had only been stocked for four people though with no pillow or towel for the 5th guest. As another reviewer said the coffee/tea was a little stingy.

Pros - nice view, roomy balcony, air con kept us cool, everything was clean, sheets crisp and white and towels nice and fluffy.
Cons - the air con leaked through the wall and made a big wet patch on the carpet, and having to ask for extras for the 5th guest. The worst con was the need to use the ceiling fan, and extractor fan and open balcony doors when cooking toast in case we set off the fire alarm and copped a $1,000 fine. The instructions were very very clear that this could happen. Glad we weren't cooking a full meal.

Would have also liked a bbq area if we were to stay longer, and please replace the lounges around the pool. I asked a person working there if we could get some and he told me they had all broken and hadn't been replaced yet. Strange.

We stayed here for 3 days over Xmas, so my review is a little mixed with the cons probably there just because this time of the year showed them up...

First off the location is good, in the restaurant street of Townsville and a short walk over the river to the city, but my, talk about a dead city centre over Xmas! Just nothing open at all.
We arrived late on the afternoon of Xmas Eve and soon realized that we should have grocery shopped for this time of the year, as the Gateway does not have a cafe or restaurant and there was very little open over this break so very difficult to find a meal especially breakfast. Nothing open anywhere on Boxing Day.

We had booked 2 hotel rooms, both rooms were spacious and had a kitchen sink and bench, but why no microwave and/or toaster?? Sure it was a hotel room but then no eating facilities at all within the complex, and I for one loathe paying silly high prices somewhere for a slice of toast and a coffee. There were 2 wine glasses, 2 mugs and 3 glasses so forget about asking anyone in for a drink unless they bring there own crockery.

Now over Xmas there was no room cleaning service at all, fine by me, but why leave such meager supplies for such a long break..surely the tea/coffee/sugar could have been stacked up instead of 4 teabags, 3 coffee sachets, and four sugars and 5 tiny milks?? For 3 days? Just plain mean especially considering there is no supermarket close by or for that matter even open, apart from a tiny "corner" store with limited supplies at exorbitant prices. Sure you can go downstairs and ask for more but why should you, especially considering there was only 1 person on the desk at any given time and if a few people were waiting to checkin then be prepared for a lengthy wait.

One of the rooms had no hot water for the 3 days in the bathroom, hot water in the kitchen tap though..strange! Got away with it..just..as it was the middle of summer, but barely tepid water is just not nice really. Toilet seat in one room threatened to topple off everytime you sat on it..wrong seat for the type of toilet I suspect!

Bed, king size and very comfy, nice little balcony with a nice view over Palmer St and out to the river. Coffee table and 2 chairs, a desk and chair. Small flatscreen TV which has been mounted on the wall and has pipes down the wall encasing the cords..doesn`t look nice and a bit silly with a TV stand under it.
There was no pay tv at all in either room despite being touted as having it, and yes we did try all the buttons in case it had been "lost"..

Pool is very small for such a big complex, and was extremely crowded on the afternoon I went down..and only TWO lounges to sit on?? Everyone had to put towels and belongings on the small pathway or over the rails. Who on earth decided on a tiny pool in a tropical city??