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Paradise Centre Apartments: Traveller Reviews

4.0 of 5
3 Hanlan Street, Surfers Paradise, Queensland 4217, Australia (Formerly BreakFree)
Hotel amenities
Paradise Centre Apartments
3.5 of 5 stars 77 Reviews
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77 reviews from our community

    Trip type
Traveller rating
    23
    23
    11
    5
    15
Date Rating
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“BEWARE: Misleading website, privately owned apartments owners can renovate whenever they want without providing more than 24 hou”
1 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

We r booked in for 10 days and chose the hellhole for its location. What the website doesn't say is that apartments are privately owned and the quality of each apartment varies greatly. We r on floor 12 of building A and an owner on floor 6 is doing major renovations, including jack hammering for hours at a time....Mantra who is the 'manager' of the property don't want to know and referred us to the general manager, who reports to the owners...he said that there is nothing that can be done, owners only need to give 24 hours notice before renovations. If you are looking for a hassle free, relaxing 'resort' this is not the place. Only good thing is the location to the main beach, but not worth it if you have a young family or couple looking for a romantic stay. Other nicer places, like the Hilton nearby.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Xxx_candyman about Paradise Centre Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavin_wishnowski, General Manager at Paradise Centre Apartments, responded to this review
23 February 2012
Thank you for your feedback on the resort. Your feedback has been taken on board and yes there is jack hammering occasionally in the towers. The notice period can vary, however, the bylaws state times during the day only this can commence. As there is a few refurbishments in the property we have relooked at procedures to inform guests well in advance of any such activity. This will only occur during the middle of the day when most guests can make plans around this. We do apologise that this caused discomfort during your stay, and as you mentioned the location is excellent and so with the wonderful refurbished apartments coming online we hope you consider Paradise Centre Apartments in your future visit to the gold coast, so we can show you the true hospitality of the resort

Gavin Wishnowski
General Manager
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1 review
1 helpful vote 1 helpful vote
“Great value for money”
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Must admit I was extremely impressed by my stay at Paradise Centre Apartments. For the cost I wasn't expecting such a high quality apartment, in such a great location with spectacular views. There were a few minor negatives, it was a little noisy on Friday and Saturday night, the outside furniture was grubby and there was an entire nut selection down the side of one of the couches which obviously hadn't been cleaned for some time. Saying that the positives far out weigh the minor negatives, the amenities are great, good pools and BBQ area, free secure parking, air conditioning that copes with the heat and relatively quiet. Kitchen and lounge area very spacious (some cushions would be nice) and the bedrooms were clean, with the double having an excellent en suite. The only thing missing is a bar, as cocktails by the pool would have been the icing on a very good cake. Would definitely stay there again and will recommend to friends and family.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Scihe1 about Paradise Centre Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavin_wishnowski, General Manager at Paradise Centre Apartments, responded to this review
1 February 2012
Thank you for providing feedback on Paradise Centre Apartments, and especially the positive comments about the location, pool and bbq facilities, secured parking and air conditioning. The rooms are very spacious, with the two and three bedroom master bedrooms having and ensuite. Disappointing there was a couple of cleaning issues which need to be addressed, however, we are happy you enjoyed your stay and will not only return yourself but recommend Paradise Centre Apartments to your family and friends.

Gavin Wishnowski
General Manager
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Launceston, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Appalling room facilities and cleanliness”
1 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

I would have taken in what numerous reviewers have said before me. This state of the our room is appalling. In my case rust all over the fridge, mould in the bathroom, threadbare carpet and curtains, dirty and uncomfortable chairs and lounges, entrance to room door that only shuts/opens with force and on it goes. I have taken photos and will post if someone wants to see them. Never again!,,

Undeserving of Mantra branding

Room Tip: Be prepared to go back to reception and demand another room
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ChrisandKaren_11 about Paradise Centre Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavin_wishnowski, General Manager at Paradise Centre Apartments, responded to this review
1 February 2012
Thank you for providing feedback on the resort. Your feedback is valuable and certainly we are working hard to ensure all rooms are at an excellent standard. The location is excellent and pool and bbq facilities have all been upgraded recently. The apartments are being renovated with more coming online each month.

Gavin Wishnowski
General Manager
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“Room in need of refurbishment”
3 of 5 stars Reviewed 24 January 2012

My friends and I booked this place as it was so central and had a view of the ocean. I had been warned after we booked and paid that not all the rooms look like the pictures on the website..sadly ours was not a nice one. Although we had a great ocean view and a high floor, the room itself is in need of a makeover. The carpet was dirty, the bed spreads old, the bathroom leaky and the walls in desperate need of paint. The balcony furniture looked like it had been there since 1970! It's a shame as the pool/gym/BBQ/tennis area is absolutely fabulous and the lobby is lovely.

Room Tip: You need to request and persist to be given a refurbished room. There are 2 buildings, with Ballah b...
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Georgie E about Paradise Centre Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavin_wishnowski, General Manager at Paradise Centre Apartments, responded to this review
26 January 2012
Thank you for your feedback on the resort. Currently, we are working through all the apartments refurbishing where possible to modify the apartments. Many have been completed, however, this is a process and will be ongoing. You are absolutely correct that requests can be made for these apartments, however, unfortunately it will not always be guaranteed due to the limited inventory. I do take this feedback onboard and will continue this process.

Gavin Wishnowski
General Manager
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1 review
1 helpful vote 1 helpful vote
“Hasn't been upgraded since the 80's”
3 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Very disappointed in the standard of a so called"Mantra" property. Nothing like the photos on the Internet dirty carpet dirty old bathroom and old dirty cane lounges. Will never stay here again!

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mcguinsa about Paradise Centre Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavin_wishnowski, General Manager at Paradise Centre Apartments, responded to this review
18 January 2012
Thank you for taking the time to provide feedback on the resort. Paradise Centre has embarked on a refurbishment programme which has many apartments completely upgraded. This is a process being worked through over the coming year also to ensure all apartments are modified accordingly.
Regards
Gavin Wishnowski
General Manager
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Additional Information about Paradise Centre Apartments

  • Paradise Center Hotel
Address: 3 Hanlan Street, Surfers Paradise, Queensland 4217, Australia (Formerly BreakFree)
Price range (per night):* 122 AUD - 300 AUD

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Paradise Centre Apartments
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