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Q1 Resort and Spa: Traveller Reviews

4.5 of 5
Hamilton Avenue, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Q1 Resort and Spa
3.5 of 5 stars 328 Reviews
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328 reviews from our community

What travellers say about this hotel
  • Bedroom apartment(28)
  • Single bed(11)
  • Star hotel(11)
  • Great view(9)
  • Very good(8)
  • Flat screen(7)
  • Indoor pool(7)
  • Ocean views(6)
  • Air conditioning(6)
  • Car park(5)
Traveller rating
    90
    92
    65
    48
    33
Only show reviews for Family (115) | Couples (98) | Business (22)
Date Rating
Sydney, Australia
Top Contributor
60 reviews 60 reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
“Great views and location”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Great location away from Surfers Paradise. The beach is very close and the swimming pool excellent. We were in a 3 bedroom apartment on the 39th floor. Generally very clean and comfortable. A little soulless but with that view............ A few small niggles but generally fine ..... the dishwasher didn't work (there was a note inside when we opened it saying so) and there was no sponge to wash up as an alternative. We were only given 2 sets of keys which is odd for a 3 bedroom apartment that supposedly sleeps 8 people. We'd have to coordinate keys if we went out separately. There was a little grime around the edge of the stove top and shower door but this was minor. The blinds don't block out the light and with solid glass door into the lounge area from the bedroom we were woken about 6:00. New furnishings which were decent quality.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by David-Sydney_Aust for Surfers Paradise
Ask David-Sydney_Aust about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
16 February 2012
Dear David-Sydney_Aust,

Thankyou so much for writing a review about your recent stay at Q1 Resort and Spa. We certainly do take all reviews very seriously and ensure that they are used to improve our quality assurance for improving all that Q1 has to offer.

I am pleased that you enjoyed almost all aspects of your stay. It is often said that Q1 is number 1 for views, facilities and location and bieng that Q1 is such a famous and iconic building, we never get tired of the amazing views. I am sorry that one of the two dishwashers in your apartment was not operational. We endevour to get these items repaired as soon as possible. I regret that there was a small amount of grime in the kitchen area. Our housekeeping department has very high standards and this is a rare oversight indeed. Two keys are the standard issue for a 3 bedroom apartment, more are generally available upon request &/or keys can be left at our 24-hour reception for anyone registered to the apartment to pick up. We find that this saves guests having to worry about coordinating who has the keys.

Once again, thankyou for your review and I look forward to welcoming you back to Q1 again in the future and trust that your next stay will be even better.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
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Coffs Harbour, Australia
1 review
“Reaching for the Stars”
5 of 5 stars Reviewed 12 February 2012

I have now stayed at Q1 a few times, always on business. Seriously, what more would you want on business accommodation or maybe just a pleasure trip. I look for ease and efficiency of booking in, clean, quiet accommodation with good beds, secure parking and friendly staff. Throw in great facilities, pool, gym, and an ideal location, then you have Q1 Resort + Spa, the icon of the Goldcoast. Also as a added bonus, walk out the front door, and you are a few steps away from one of the best Teppanyaki Restaurants in the State. But, make sure of one thing. ALWAYS book through the main reception of Q1. Anywhere else and ......... good luck, you will need it.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask don m about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
16 February 2012
Dear Don M,

Thankyou for taking the time to post a review on Trip Advisor about your recent stay. We really appreciate all feedback and ensure that it passed on to key Management staff so that we may continuously improve on our product, services and reputation.

I am so pleased that you have stayed with us many times now and always have a great stay at Q1. We certainly take pride in the cleanliness and appearance of our apartments and facilities and believe Q1 is ideally located for business or pleasure. I agree Hanazono's Teppanyaki Restaurant out the Front of Q1 has excellent food having dined there myself a few times I would recommend it. There are so many other restaurant choices at our doorstep too. We are happy to provide our guests with complimentary undercover parking as well. Just one of the many benefits to enjoy when you book directly with Q1 Resort.

We look forward to welcoming you back to Q1 Resort and Spa when next you are on the Gold Coast.

Kind Regards,

Melissa Papp
Front Office Manager
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Melbourne, Australia
1 review
“Q1.....Number 1 again !”
4 of 5 stars Reviewed 8 February 2012

I stayed in a one bedroom City/Partial Ocean view Apartment at Q1 Resort & Spa in Surfers paradise and wanted to share my experience with TA readers.

The property is located close to the main strips Cavill and Orchid Avenue, and a stones throw to the beach. Took me only minutes to walk to the centre of town, the only dilemma was whether towalk through the side streets or along the beach.

The apartment was in excellent/as new condition, and housekeeping kept the place in tip top condition ( I;m a single guy so ... ). The entire staff, for that matter, from GM to reception, were hospitable and always there to assist when requried ( including after hours staff ).

Ths is not the first time I have stayed at Q1, and with new property's opening their doors each year, Q1 has an ambience that brings me back all the time.

So getting ready for June 2012, I strongly recomment Q1 as the palce to spend your next holiday/corporate stay, Summer or Winter, or anytime of the year. Families were not an intrusion, and the property has a non tolerance policy to parties.

Room Tip: Partial Ocean/Ocean view is worth the money, though City view rooms are breath taking.
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Christopher D about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
9 February 2012
Dear Christopher D,

Thankyou so much for taking the time to write a review on TripAdvisor about your recent stay and Q1 Resort and Spa. We genuinely appreciate all feedback and distribute it to key personnell to assist us with quality assurance so that we continuously improve upon the product and services that we offer.

I am so pleased that you loved every aspect of your stay. We are certainly within walking distance to all the action of Surfers Paradise and very close to the beach. Many guests like the fact that we are not in the direct centre of Surfers Paradise where it can be noisy.
I am glad you enjoyed the apartment and the spectacular views, that the housekeeping standards were high and the staff were friendly. The staff are trained to be guest focused and this is something that we closely monitor. It is true that we do not tolerate parties in the apartments. Whilst this may discourage some visitors, we feel it encourages a type of clientele that is more appropriate for Q1.

We look forward to welcoming you back to Q1 again and trust that your next stay will be even better.

Kind Regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
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Lower Hutt, New Zealand
2 reviews
3 helpful votes 3 helpful votes
“A fantastic stay”
4 of 5 stars Reviewed 2 February 2012

Checked in on 5th January 2012 after having to vacate previously booked accommodation. Only stayed here because all 4-4.5 star accommodation full booked. Reception was very helpful and we were shown into the only available room which was a 3 bedroom apartment on 32nd floor. We had 2 bathrooms and 3 toilets, a very nice kitchen and large lounge/dining. A very big apartment and nice and clean. Small things would have bothered me if we weren't out of the apartment most of the day and night sightseeing namely TV was fuzzy on every channel and tv in master bedroom didn't work at all. It has an indoor balcony which seems a bit odd for me. The airconditioning only worked in half of the apartment but didn't bother us enough during our stay to get it fixed. We told reception on check-out so hopefully those things got sorted. Rooms were serviced with fresh towels everyday which was a nice touch. Very expensive at AU$470 a night but was necessary since was the only accommodation available. The pool area was nice and clean and great views from our balcony. Would definitely stay here again.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DepzFam4 about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
7 February 2012
Dear DepzFam4,

Thankyou for taking the time recently to post a review on Trip Advisor. We genuinely appreciate all feedback and distribute it to key Management staff to ensure continuous improvement in all the products and services that we offer.

I am so pleased that you loved your stay at Q1. Our friendly staff at reception was the start of a great experience for you. The spaciousness of our apartments is certainly something that we are well renowned for, as are our views and facilities. The three bedroom fully self contained apartments can sleep up to eight people and is ideal for families or groups.

I regret that your televisions and airconditioning units were not fully operational. Please be assured that this is a rare oversight as our maintenance department routinely check all apartments for any faults. I am sorry for this.

I look forward to the opportunity of making your next stay at Q1 even better than your last.

Kind Regards,


Melissa Papp
Front Office Manager
Q1 Resort and Spa
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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
“Never again, worst service ever,house keeping dirty, old equipments. Please read this before you even consider goinghere”
1 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

Me and my partner do a lot of traveling within Australia, we have hear about the Q1 hotel it looks amazing, it has great views. But that's ALL!!! It's very very dirty, the technology it's old that even my partner tried to play with the antena so we can see it more clear very old tv. We stayed for 4 days, they don't do dishes, don't clean or mop the table, they don't collect rubbish, they DIDN'T even gave us toilet paper which we were waiting for two days. We had to go and buy some ourselves. We ask them 3 times.... We will never go back there again and I do not recommended at all. I have stayed at many hotels and I have never had this service... Even the girl in the reception. Vernarada I think her name was, she was so rude to us on arrival so yeah that was the first impression.... Besides a view this hotel it's the worse..... If I have to put a star to this It would be 1 not even. When people go for holidays and stay in a 5 star hotel they expect everything perfect I would have much rather stayed in a backpackers with friendly people nice service and deffenetly cleaner.

Room Tip: Dirty hotel, terrible service
See more room tips
  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Fernanda S about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
2 February 2012
Dear Fernanda S,

Thank you very much for taking the time to let us know your concerns after your recent stay at Q1 Resort & Spa. We genuinely appreciate the feedback we receive from guests and use it improve and monitor the level of service we offer. Whilst I understand that your stay did not live up to your expectations, I trust that you enjoyed the fabulous Gold Coast.

I am pleased that you found our apartments to be spacious and the great views. These aspects of Q1 are often commented upon. What is rarely commented upon is the type of experience that you had during your stay as it is certainly not the excellence in service we are well renowned for. Although we are not a 5 star hotel as your feedback alludes to; we are actually 4.5 star self contained apartments. This is in no way an excuse for the shortfall in service that you experienced. The staff member that did not give you a warm welcome upon arrival has been counselled in the vital importance of providing great customer service. I believe consistently excellent service is essential in any resort and indeed in any business and I am sorry that this is not what you received. Housekeeping certainly should have ensured your amenities were stocked up daily during your stay. Please be assured, the new Management team at Q1 Resort and Spa are comitted in 2012 to continuing a refurbishment program whereby furnishings will meet or exceed the standards that the highly competitive accommodation market demands.

I can assure you that these matters have been thoroughly investigated and addressed with the key staff members. As a result we have adopted more strict and thorough procedures to ensure that we meet and exceed the expectations of our valued guests and clients.
.


Kind Regards

Melissa Papp
Front Office Manager
Q1 Resort & Spa
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Additional Information about Q1 Resort and Spa

  • q1 Hotel Surfers Paradise
  • q1 Resort Surfers Paradise
  • q1 Resort
Address: Hamilton Avenue, Surfers Paradise, Queensland 4217, Australia
Price range (per night):* 161 AUD - 459 AUD

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