I will never stay at this resort again. I have 2 young children so we were advised a 1 bedder with a 2 bed configuration would be fine. On arrival we had no sofa or rollout. We were moved to another room that was old, musty and unclean. It was expected that we make our own bed as it was late in the evening - fine, however I found mould in the bathroom above the toilet and the sofa was ripped and had stains all througout, the bed was so uneven, uncomfortable and unclean that it was unsleepable. I had to wait till the morning to complain. The supervisor advised me that he would provide rollout beds, get someone to look at the TV because it should have the extra channels and clean the mould. We returned to our room with 2 closed rollout beds found in the doorway without being made, no sheets, no fixed TV and still mould in the toilet. I was livid.
When i spoke to the supervisor about our issues for the 3rd time, she was rude and not empathetic to the situation whatsoever. She told me that it was not they're job to make the beds? How do i even know how to open a rollout bed? Let alone to sofa we had issues with. When i asked about the sheets she responded sarcastically saying " your not going to sleep now are you, our housekeeping deliver the sheets in the evening". WHAT A CROCK. I requested that my complaint be heard by the GM as she was not thinking of the issues at hand, I was told that he cannot be spoken with. I was told that my complaint could be put in an email and that she will find me a 3RD room to fix our problems. That wasnt good enough though, i didnt want to move for a third time. i wanted to change hotels and get a refund. This was refused and she said that these were not the hotels issues that this has happened and that i will need to complain to the reservation line would i booked with. She was quick to put the blame on the reservation line for the initial problems. I ended up complaining to the reservation line and the supervisor was quick to come back and change my room to a 2 bedroom apartment overlooking the water, however im still not satisfied.Our holiday was ruined and i still cant believe what disgusting service we received here. I would strongly recommend going elsewhere. The website shows these beautiful rooms, however it is completely misleading and the rooms dont look anything like what the show. On a good note, the hotel facilities are awesome, pool is great for the kids and the gym is good too. The restaurants here are nice.

Our room was nothing spectacular, but as described and what I expected. I would have liked to see a frying pan included seeing we had a full kitchen......however the hotel facilities were fantastic. The pool area with the beach lagoon, great kids pool, indoor heated pool, kiosk at pool, cafes and a couple of really good quality restuarants sold me!! I would definitely recommend to friends.

My wife stayed here for a dance comp last year. Nice pool - nice property at a nice rate. Not the best BUT far from the worse - you really can't go wrong here.

My Partner and I booked through Escape Travel and saved over $100 a night on a one bedroom apartment than when I tried to book through Mantra directly. Our apartment is run by the hotel. The other tower appears privately owned which is why there is such a disparity between the standard of the rooms. Our room was spacious and quite comfy. It basically had everything including washing machine and dryer which was really handy. The kitchen did not have enough pots etc to cook with and there was a lack of dishwashing, shampoo etc which we had to go down and ask for. The balcony was fine except that it had bottle tops and cigarette butts all over it which was diassapointing. It is true what other travelers have written that the carpet is faded and the room is tired. We really didn't worry about it as it was spacious and the bed was great which is important to us. We did miss the LCD as I struggled to watch the tv's included.

Some brief points.
1. The pool is fantastic and for that reason alone, I would go back with my children.
2. Very close to everything which is one of the big reasons we went as we did not have a car. Centre of Surfers is just a short stroll, beach as well.
3. Good coffee in the cafe
4. Dont rely on staff, they have no idea. Didn't even know how we could get to Byron Bay, or have any info on transport.
5. They have a happy hour but virtually no one goes. They could easily make this better by advertising it more effectively, theme it, promote it, do something.

Overall we enjoyed our stay and would happily return with the kids next January. In our case, it was good value for money.