My husband and I booked a 10 night stay here through need it now as a secret stay room. We were put in room 1411 and had a wonderful view. The room was very clean and quite spacious and the beds were very comfy.
The room was serviced daily, we found all the housekeeping staff very nice and they did a great job in refreshing the towels and cleaning the bathroom as well as vacuuming and restocking the tea and coffee sachets daily. Upon arrival we had a card welcoming us and the room was spotlessly clean.
This hotel is two blocks from the beach so a short walk and away from the hustle and bustle of Surfers which was a plus for us. It was only a short drive to all Theme Parks and shops.
The staff were all quite knowledgeable and very willing to help with any enquiries. They provide pool towels which was a bonus as it was rainy for the first few days and the spa was a godsend.
We have stayed in Surfers before but have found this hotel to be the best value for having such a great room. Would love to stay there on our next trip there and will be writing a letter to the manager with our thanks for such a great stay

The Crown Plaza is old, the rooms dirty and furniture you wouldn’t by from an Op-Shop. I booked a Superior Twin Ocean View room with balcony for my wife and I. When we arrived we were kept waiting for about 15 minutes while both receptionists dealt with one person. When we walked into our room we were shocked at how knocked about the furniture and fixtures were. Scrapes, cracks and marks as well as dirty stains on chairs etc. Faded old carpet and filthy windows. There wasn’t even a bedside table on my side of the bed. The room which was supposed to face the ocean actually faced the Gold Coast HWY and construction works. When we phoned reception to ask for an upgrade we were abruptly told all the rooms were the same so we couldn’t upgrade however they would move us to the east side of the building so we could have the promised ocean view. A Bell Boy was sent up to our room with new swipe keys. He simply passed them to my wife and disappeared leaving us with our considerable amount of baggage to take to the lift down the hall and then go 4 floors below to lug our gear to the new room which was in similar condition to the first. The balcony was so narrow you could not squeeze past the cheap plastic chairs. Another thing was that there was not even a plate for you to put a cup on or place some food on. My wife and I have travelled quite a bit here and O/S and never have we stayed in an international hotel in such poor condition. The Crowne Plaza is in desperate need of a massive overhall including it's dilapidated salmon pink exterior. I could go on but suffice to say “be warned”. Do not fall for the blurb on their web site and don’t be fooled by the photos either. Just give it a huge miss. There are other lovely hotels in a lot better locations than the Crowne Plaza which isn’t within walking distance to anything but the Gold Coast HWY road works.

Was lucky enough to book a mystery deal on wotif.com and find myself with a room at the Crowne Plaza at a dirt cheap price! My room was spotlessly clean and comfortable, a balcony to die for with fantastic views and impeccable service from the minute I walked in the door until the minute I left from reception, restaurants and concierge. The bed was very comfortable as well. I can't wait to stay again it is a must on my next trip! Only slight negative is that the hotel is not in the heart of surfers but that also meant less noise :-)

The rooms were relatively spacious and the beds were very comfortable. The bathroom had a huge spa bathtub. The service was not as efficient as I expected, however, staff were always willing to help out wherever possible. Overall it was beyond great value for money as hotels are generally quite pricey on the Gold Coast. The location wasn't nearly as great - neither in the central Surfers' area nor right on the beach, but it is close enough. I'd definitely recommend Crowne Plaza for families.