We stayed during the Australia Day Holidays for 5 nights; we arrive very early after a long drive from Sydney therefore it was too early to check in. A call to a female staff member for a possibility for an early check in, which she rejected knowing we had a 2 year old with us in a torrential down pour. Second call to a male staff member; he was able to get us in straight away or at least he looked into it unlike the other who didn't even bother to see if it was possible.
Room was rundown, dirty, dusty and needed some maintenance; unlike what we saw in the photos in their website. Couch was broken, outside furniture was something you find outside the gutter ready for the tip to pick up. Fittings in the spa were loose, housekeeping seams to have no idea what cleaning is!!! the coffee table was broken a total overhaul in the furniture department needed urgently. The bedside lamp switch was what it seams to be broken and fixed with god old fashion sticky tape, very unsafe with a 2 year old around. Swimming pool area needs maintenance and a good clean; the heated pool wasn't heated...we froze and had to get out. On the positives...location is great and the view is outstanding, views don't matter as much as what inside is what counts. Has plenty of potential need a lot of work and some TLC, I'll stay there again once all these issues have been solved. There are a lot of people with the same issues here maybe you should take notice and listen!!!
- Also Known As:
- Mantra Circle On Cavill Hotel
- Mantra Circle On Cavill Hotel Surfers Paradise
- Mantra Circle On Cavill Surfers Paradise, Gold Coast
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