Bonjour ReevesGoldCoast,

Thank you for taking the time to provide feedback on your recent stay. I was disappointed to read that we did not meet your expecations on this occassion and apologise for the inconvenience caused.

You raise a valid point regarding the second entrance into the hotel being closed at 1am and will certainly investigate the options available to us. As we are situated above the Central train station and are the biggest hotel in Brisbane these doors are locked as a means of security to both our guests and ambassadors. I will follow this up with our Chief Engineer and hope to have an appropriate resolution.

I was sorry to read taht you found the desk staff unfriendly and helpful, this is not a usual occurance and will be followed up immediately with our Front Office Manager. Sofitel Brisbane often receives wonderful comments about our ambassadors and their high standard of service so of coarse resolving this is an immediate priority to the hotel. Please accept my sincere apologies.

Although your stay was not up to the standard expected please rest assured that your feedback will be used to ensure our guests continue to receive the highest standards. Thank you for taking the time to provide this feedback.

I hope to welcome you back to the hotel soon.

Merci