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Sofitel Brisbane Central: Traveller Reviews

5.0 of 5
249 Turbot Street, Brisbane, Queensland 4000, Australia
Hotel amenities
Special offer
Pay 3, Stay 4 nights
Sofitel Brisbane Central
Ranked #2 of 150 accommodation in Brisbane
4.5 of 5 stars 1160 Reviews
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1,160 reviews from our community

What travellers say about this hotel
  • Club lounge(22)
  • Room service(19)
  • Train station(18)
  • Great location(16)
  • Star hotel(16)
  • Buffet breakfast(14)
  • Very comfortable(13)
  • Accor Advantage(10)
  • Few times(7)
  • Top floor(7)
Traveller rating
    560
    374
    154
    50
    22
Only show reviews for Family (112) | Couples (615) | Business (257)
Date Rating
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A very pleasant surprise”
5 of 5 stars Reviewed 8 February 2012

Sure the hotel isn't the newst in Brisbane, but I cannot say enough good things about the staff. From the moment of check-in to check-out every interaction with a member of the team was first class. The culture of the staff is amongst the very best I have encountered and was in stark contrast to what I experienced the following week at the Hyatt regency Coolum.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Andrew494949 about Sofitel Brisbane Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Caloundra, Australia
1 review
“Great Place - Pity about the Service”
3 of 5 stars Reviewed 8 February 2012

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBrisbane249, Manager at Sofitel Brisbane Central, responded to this review
19 February 2012
Bonjour,

Thank you for taking the time to provide your invalauable feedback. I was disappointed to learn that the hotel on this occassion did not meet your expectations. Please accept my sincere apologies for the overall convenience caused to you.

Your check in experience was certainly not the Magnifique high standard the hotel pride's itself on and this will be immediately reviewed with our Front Office Manager. We certainly don't want guests to wait for long periods only to be treated in such a way. Please rest assured that this will investigated and resolved.

I certainly hope this disappointing experience does not stop you from returning to the hotel as I am sure you would be aware one of the most frequent comments we receive is how accommodating our ambassadors are.

Once again thank you for taking the time to provide your feedback, we hope to welcome you back to the hotel soon.

Merci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Melbourne, Australia
1 review
“Sofitel stay”
4 of 5 stars Reviewed 6 February 2012

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great location but somewhat disappointed”
3 of 5 stars Reviewed 6 February 2012

My first time here after being recommended. Fantastic location right in the middle of Brisbane CBD with a railway station underneath the building. I was here on business for 2 nights staying at their junior suite and my work colleague in one of their premium rooms. The rooms had a stale stench upon entering. Not sure why but the airconditioning fan was running and this may be the cause. Whilst my room was large and well equiped, it was looking very dated. The shower cubicle resembles one at a 2 star country motel and the rest of the furniture were looking tired and old. The TV's looked like the ones you'd pick up from a market stall but one unforgivable was the fact that for such a premium room, it did not have a dvd player, not even a cd player, although a cheap down market ipod stand was available.
Checkin staff was ok and the concierge was very helpful when I asked for direction. A great shame for a property of such location to be delivering average standards. I think the management are doing a great job but the property definitely needs a major refurbishment of the rooms.

Room Tip: If you need a good central location you can't go pass this one
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  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FRANK11528 about Sofitel Brisbane Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, Manager at Sofitel Brisbane Central, responded to this review
19 February 2012
Bonjour FRANK11528,

Thank you for taking the time to provide your invaluable comments. Your feedback is greatly appreciated and you will be happy to know that we will be undergoing a refurbishment this year. You will see the current room completely transformed and will be happy to know that the Suites in particular will be completely revamped. The new product is inspiring, chic and provides a wonderful new feel and look for our guests.
Once again thank you for taking the time to provide your feedback.
We certainly hope to welcome you back to the hotel to enjoy our new product which we are sure you will be delighted with.

Merci
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Posted by an Accorhotels.com traveller
mackay
1 review
“Walk off the train and into your room.”
4 of 5 stars Reviewed 5 February 2012

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Sofitel Brisbane Central

  • Accor Brisbane Central
  • Sofitel Brisbane
  • Brisbane Sofitel
Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Price range (per night):* 175 AUD - 425 AUD

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