We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Novotel Brisbane Airport: Traveller Reviews

4.5 of 5
6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Hotel amenities
Novotel Brisbane Airport
Ranked #3 of 150 accommodation in Brisbane
4.5 of 5 stars 593 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

593 reviews from our community

What travellers say about this hotel
  • Room service(14)
  • Very good(13)
  • Shuttle buses(11)
  • Great location(9)
  • Early morning flight(5)
  • New hotel(5)
  • Friendly and helpful(4)
  • Double beds(4)
  • Factory outlet(3)
  • Rooftop pool(3)
Traveller rating
    266
    233
    72
    13
    9
Only show reviews for Family (127) | Couples (228) | Business (166)
Date Rating
Queensland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Overnight transit”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We stayed both before and after our recent overseas trip. Both stays were excellent. We made use of the restaurant on our pre-trip stay and the meal (although a bit pricey) and service were both great. On our return we arrived at the hotel at 8.30am and being booked in for that night were expecting a bit of a wait for the room, but were pleasantly surprised when told we could go straight up, just what the doctor ordered after an 81/2 hour flight!!! Rooms were what you would expect for this class of hotel - roomy, comfortable bed, sparkling bathroom and very quiet. With Woolworths and the DFO at your doorstep and the shuttle at $5 per person to the airport it is a perfect hotel for transit accommodation. Would stay here again and definitely recommend it.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sugra25 about Novotel Brisbane Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear sugra25,

Thank you for choosing to stay at Novotel Brisbane Airport, and taking the time to share your feedback on Tripadvisor. I hope you enjoyed your overseas holiday and I’m pleased that we were able to both farewell and welcome you back to Australia!

I’m pleased that we were able to provide excellent service during your stay, and you found the rooms to be comfortable and quiet.

Many thanks for your recommendation and we hope to see you on your next travels.

Kind Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Dunedin, New Zealand
1 review
“Great stay”
3 of 5 stars Reviewed 10 February 2012

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear Traveller,

Thanks for posting your review; I’m pleased to see you had a great stay at Novotel Brisbane Airport. I hope you enjoyed your holiday, and managed to pick up a bargain at DFO.

Hope to welcome you back soon.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Canberra
Senior Contributor
41 reviews 41 reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
“Excellent standard rooms for family of 4”
5 of 5 stars Reviewed 10 February 2012

We stayed at this hotel for one night prior to an early morning flight. The location can't be beaten for proximity to the airport. Our room was quite high up and we had panoramic views of the airport and coastal area, which the kids loved.

We booked a Standard Twin room to accommodate 2 adults and 2 children (1 child in the second bed and 1 in a decent quality portacot). The room was enormous for a standard run-of-the-house room, and easily fitted 2 queen beds, 2 chairs and a coffee table. The bathroom was also enormous and had 2 sinks. All furnishings were in perfect condition and nothing looked worn, dirty or tattered (which I hate). The room was also blissfully quiet at night.

Check-in was fast and professional. Room service was also reasonably prompt and the food was good. There is a small shopping mall next door which contains a supermarket, bar, bakery, pharmacy, sushi place, cafes, gym etc. We bought our breakfast supplies there after we checked in as we were leaving very early the next morning.

As far as the location goes, it's all about airport convenience. Driving time to the CBD is about 15-20 minutes, more in peak hours (this will be shorter when a new by-pass is completed nearby). There is a railway station at the nearby international terminal (you would need to take the hotel shuttle to get there), but airport railway tickets come at a premium cost - much more than local train travel. There is most likely also a reasonably priced local bus which services the nearby DFO outlet mall (a few minutes walk from the hotel), but I didn't check on this. A cab fare to the city definitely wouldn't be cheap. The location is, however, excellent if you plan to do day-trips to the Gold Coast or Sunshine Coast - the hotel is right near the freeway to both.

I only had a few minor gripes, just little things that niggled more than anything:

1. The shuttle bus to the airport doesn't leave early enough to catch the first flights out in the morning. I assume this is because the shuttle has a fixed start-time all year round, which does not take into account the fact that the airlines schedule earlier flights during daylight savings in the southern states. This was very annoying, and led to us keeping our hire car overnight. It wouldn't take a lot of lateral thinking for the hotel to match their shuttle times to the early flight times during daylight savings.
2. The credit card surcharge. Why do this? It just annoys people. Other hotels manage to absorb it into the room rate.
3. Secure underground parking is about $15 overnight. There is free parking out the front, but we were a bit apprehensive about leaving our hire car there. We ended up chancing it and the car was fine, but it was raining in the morning so we needed to move the car to the drop-off area at the front door in order to load it under shelter. It wouldn't hurt the hotel to offer free parking to paying guests.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Ellebana about Novotel Brisbane Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear Ellebana,

Many thanks for sharing your detailed review of Novotel Brisbane Airport. Thank you for choosing to stay with us, I’m pleased to see you and your family enjoyed your stay.

The hotel is still quite new, being just over 2 years old, and I’m happy to see you found the rooms to be in perfect condition, and nice and quiet during the night.

We work hard to achieve high service standards and appreciate your comments about our prompt and professional team. Thank you for your comments about our shuttle service and parking, your feedback will be taken into consideration.

We hope to welcome you and your family back to Novotel Brisbane Airport in future.

Kind Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Queensland, Australia
Top Contributor
54 reviews 54 reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“"Quietest hotel ever..".”
4 of 5 stars Reviewed 10 February 2012

An overnight stop at this hotel made for an easy departure the next day - check in was very quick and efficient (this could be a general description of the whole hotel), with plenty of staff on hand.

The room was roomy (strange not to have a phone by the bed - apparently it's more important to have it at the work desk?) and the best part was the QUIET - with the M1 motorway next door and the train service outside the door, not to mention the airport a few hundred yards away, the noise level inside the hotel was zero!

The restaurant, surprisingly, is fairly cafe style, though overpriced. For the money asked, I would have liked a tablecloth and a better selection of wine. It's expensive but what's the alternative?

The Duty Free Outlet shops behind the hotel make for a nice time-filler, and the airport shuttle bus (at $5 per person) is efficient and well run. A good hotel, perfect for an airport stopover or in preparation for an early flight.

A request for extra pillows was met promptly, as was the request for a wakeup call.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Diedre_11 about Novotel Brisbane Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear Diedre_11,

Thank you for taking the time to post your comments. I’m very pleased to read that you found our service to be quick and efficient, and your pillow and wake up requests were fulfilled promptly.

The hotel is exceptionally quiet with very thick double glazed windows throughout, ensuring our guests a restful sleep before travelling.

Once again thanks for your feedback, it’s highly appreciated and will be shared with our team. We hope to welcome you back soon.

Kind Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Brisbane, Australia
2 reviews
“Best Hotel, Great Staff, Convenient Location”
5 of 5 stars Reviewed 10 February 2012

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear Traveller,

Thanks for sharing your feedback for Novotel Brisbane Airport, and many thanks for your continued loyalty. Great to hear you always enjoy your stay with us, and I’m pleased to see that you have found our staff friendly each time.

We look forward to seeing you again soon.

Best Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Travellers who viewed Novotel Brisbane Airport also viewed

Sofitel Brisbane Central
4.5 of 5 stars 1,160 Reviews
Brisbane, Queensland
Show Prices ABS:HotelCheckRates-d256686?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Novotel Brisbane
4 of 5 stars 904 Reviews
Brisbane, Queensland
Show Prices ABS:HotelCheckRates-d256679?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Emporium Hotel
4.5 of 5 stars 248 Reviews
Brisbane, Queensland
Show Prices ABS:HotelCheckRates-d653017?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 150 hotels in Brisbane, ranked by popularity »

Been to Novotel Brisbane Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Novotel Brisbane Airport

6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Price range (per night):* 230 AUD - 306 AUD

Owners: What's your side of the story?

If you own or manage Novotel Brisbane Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Novotel Brisbane Airport
Show the lowest price for this hotel (from our partners)
Show Prices